ExpeditionWorkshop/Achieving High Enterprise Performance By Connecting ProcessImprovement KM And EA

Collaborative Expedition Workshop #60, Tuesday, April 17, 2007 at NSF    (3EHE)

Title: Achieving Value and Improving Performance across the Federal Enterprise    (3HZQ)

A collaborative discussion on: The Process Enterprise; Best Practice and Standards; Management Change and Culture; Process Improvement and Enterprise Architecture.    (3HZT)

• Workshop Location, Registration, and Remote Teleconferencing    (3EHG)
• Workshop Purpose    (3EHH)
• Agenda..(Print Version)    (3EHI)
• Join the Open Discussion Forum    (3ELJ)
• Background    (3EHK)
• Additional Background: Network of Communities of Practice    (3EHL)
• News and Announcements    (3EHN)
• File Repository    (3IZN)

Who Should Attend    (3H5O)

CIOs, government executives, business process owners, strategic planners, process experts, standards experts, enterprise architects, improvement champions from across government, industry, and academia … we need your views!    (3H5P)

Workshop Purpose    (3EHO)

How can we achieve value and improve performance across the Federal enterprise? This workshop intends to identify obstacles that potentially hinder the Government from improving, and conduct a collaborative search for ways to overcome obstructions and deal with these tough issues. We have identified four major areas for discussion at this first Enterprise Process Improvement Community of Practice (EPIC) workshop:    (3H2E)

1. Process Enterprise: How can we encourage Government to recognize the value of describing, managing, and improving the processes we perform to achieve our mission? How can we ensure that our business processes are aligned to achieve organizational goals?    (3H2F)
2. Best Practice and Standards: How can we efficiently and effectively incorporate standards-based best practices in the work that we do every day? What value do international and national standards provide to the Government?    (3H2G)
3. Management, Change, and Culture: How can we promote process improvement with executives, business partners, and organizational managers? Who is responsible for process improvement and enterprise architecture? Is it beyond the CIO? How can we motivate the Government to change?    (3H2H)
4. Process Improvement and Enterprise Architecture: How are these related? How can they be coordinated? How can we ensure “best practices” are used in “to-be” processes? Can we tie process improvement to the Federal Enterprise Architecture Framework?    (3H2I)

See flyer: Flyer    (3HIP)

AGENDA:    (3EID)

8:30 am - Check-in and Coffee    (3GW3)

8:45 am - Welcome and Introduction to Expedition Workshop Series - SusanTurnbull, GSA and Co-chair, Emerging Technology Subcommittee    (3GW5)

Introduction to this Workshop organized by EPIC - LindaIbrahim, FAA and co-chair, EPIC; DianeReeves, DOI and co-chair, EPIC and Workshop Organizers    (3GW4)

9:15 am - Panel of Breakout Keynotes (four breakout keynotes - each 25 min. presentation and 5 min Q&A)    (3GW8)

1. Linking Process to Enterprise Goals - KenOrr (confirmed)    (3GQH)

2. Standards and Best Practices for Process Improvement - Francois Coallier(confirmed)    (3HZU)

3. Cultural and Management Issues - George Strawn (confirmed)    (3HZV)

10:45 am - Break    (3EIJ)

11:00 am - Panel of Breakout Keynotes (continued)    (3GW6)

4. Tying Enterprise Architecture and Process Improvement - DickBurk (confirmed)    (3GQG)

11:30 am - Enterprise Architecture on the Fault Line - Tom Koulopoulos, Keynote Speaker (confirmed)    (3GW7)

12:30 am - Networking Lunch (75 min. - on your own)    (3EIL)

1:45 pm - Break-Out Sessions - Organizing for Creativity, Credible Agreements, and Joint Action    (3CRT)

3:00 pm - BREAK    (3ELF)

3:15 pm - Report Out of Break Out Groups    (3ELG)

4:15 pm - Closing and What's Next?    (3EMV)

4:30 - 4:45 pm - ADJOURN AND NETWORKING    (3J74)

Background    (3EI7)

Background of Enterprise Process Improvement Community of Practice (EPIC)    (3GXS)

Introduction    (3GXT)

The Enterprise Process Improvement Community of Practice (EPIC) is a new Community of Practice that has been established operating under the Best Practices Committee of the US Federal Chief Information Officer (CIO) Council. EPIC brings together process experts from government and industry to support process improvement and management across the Federal Government enterprise. Here is some background information about EPIC, including our purpose, principles, and main activities.    (3GX1)

EPIC Charter Preamble The preamble to EPIC’s charter describes how EPIC relates to various Federal bodies, individuals, and Acts. Some excerpts are provided below.    (3GX2)

The Enterprise Process Improvement Community of Practice (referred to as “the Group”) serves to support the Federal CIO Council, Office of Management and Budget (OMB), Agencies, and Agency CIO’s in matters pertaining to process improvement.    (3GX3)

Relations to CIO Council and the E-Government Act of 2002 The Group would provide process improvement-related guidance to the CIO Council in direct support of the E-Gov Act of 2002 (Sec.101), which establishes the CIO Council and designates it:    (3GXU)

• “the principal interagency forum for improving agency practices related to the design, acquisition, development, modernization, use, operation, sharing and performance of Federal Government information resources” The CIO Council Charter further states that it:    (3GXV)
• “supports business process reengineering, continuous process improvement, and measurable increases in employee productivity in the performance of work related to the achievement of agency objectives”    (3GX4)

Relations to Clinger-Cohen Act    (3GZ7)

The Group would support OMB in carrying out the following responsibilities as identified in:    (3GXW)

• Sec 5112(b) – “promote and be responsible for improving the acquisition, use, and disposal of IT by the Federal Government to improve the productivity, efficiency, and effectiveness of Federal programs...”    (3GXX)
• Sec 5112(f) – “encourage the heads of the executive agencies to develop and use the best practices in the acquisition of IT”    (3GXY)
• Sec 5112(g) – “assess, on a continuing basis, the experiences of executive agencies, State and local governments, international organizations, and the private sector in managing information technology”    (3GXZ)
• Sec 5112(j) – “keep Congress fully informed on the extent to which the executive agencies are improving the performance of agency programs and the accomplishment of agency missions through the use of the best practices in information resources management”    (3GZ5)

The Group would support Executive Agency Heads in carrying out the following responsibilities as identified in    (3GY0)

• Sec 5113(b)(2)(C) and Sec 5123(5) – “analyze the missions of the executive agency and based on the analysis revise the executive agency’s mission-related processes and administrative processes, as appropriate, before making significant investments in IT to be used in support of those missions”    (3GZ6)

The Group would support Agency CIO’s in carrying out the following responsibilities as identified in    (3GY1)

• Sec 5125(b)(3) – “promoting the effective and efficient design and operation of all major information resources management processes for the executive agency, including improvements to work processes of the executive agency”    (3GX5)

EPIC Purpose and Principles The following information on EPIC purpose and principles is extracted from the EPIC charter:    (3GX6)

• Purpose - The purpose of the Group is to improve government performance by accelerating and facilitating Federal Government efforts to better manage processes performed to meet agency objectives. The Group serves as a forum to discuss process improvement and process management issues and challenges, and to share expertise and learning. The Group advocates, coordinates, and supports process definition and improvement activities across government.    (3GX7)
• Success criteria - Success will be measured by the value members gain from participating in group activities, and by the efficiency and effectiveness of process improvement activities carried out across and within agencies. The Group seeks to have a positive impact on government performance and results.    (3GX8)
• Vision – to be a major resource for government in the improvement of how we perform our work to accomplish our mission    (3GX9)
• Collaboration - For maximum resource efficiency, the Group will build on and collaborate with relevant process improvement initiatives, process standards, and projects that exist or are underway in the Federal Government or elsewhere in the public, private, or international communities. Partnerships will be established as appropriate.    (3GXA)
• Integration - The Group will focus on highest-payoff opportunities for process improvement, which appear to lie in the integration and harmonization of existing process standards, models, methods, and approaches that provide greatest opportunity for efficiently and effectively guiding and measuring the improvement of government capability and performance.    (3GXB)
• Learning - The Group will build government knowledge, skills and expertise in methods and approaches we can use to improve the way we provide government services to customers. The Group will share challenges, experiences, and solutions.    (3GXC)

EPIC Strategy and Activities The range of interests within EPIC has identified several activities the group intends to pursue, and these interest areas have been captured in the EPIC strategy.    (3GXD)

Special activities:    (3GY2)

• Building process improvement expertise in government agencies    (3GXE)
  • (Arrange training sessions or workshops to build expertise in various process improvement approaches, methods, best practices, appraisal/measurement methods, tools, techniques; offer mentoring and coaching; offer train-the-trainer sessions to continue building expertise across the agencies.)    (3GXF)

• Sharing information, knowledge, and lessons learned    (3GXG)
  • (Share challenges, experiences, and solutions in implementing process improvement.)    (3GXH)

• Integrating and synergizing relevant models and standards into a framework of best practices for standards-based process improvement, process management, and appraisal    (3GXI)
  • (Relate, compare, harmonize, synergize and integrate best practices found in various models and standards relevant to the work of the Federal Government; engage experts in aligning these practices to provide efficient, effective guidance for improving processes performed across the government; align appraisal and measurement methods. Use these standards-based best practices in item below.)    (3GXJ)

• Relating process improvement and process management standards-based practices with the Federal Enterprise Architecture (FEA) framework; filling in gaps in the FEA    (3GYN)
  • (Provide standards-based best practices as guidance for agencies to use in developing to-be processes identified in the FEA business reference model (BRM) and profiles; consider ways to incorporate this guidance in the FEA. Use this guidance in item below.)    (3GY6)

• Describing common processes and process patterns that can be used across and within agencies    (3GYR)
  • (Work across agencies to develop common processes and process patterns.)    (3GXK)

General supporting activities:    (3GY7)

• Communication, outreach, partnerships, events    (3GXL)
  • (Communicate EPIC activities, extend membership, establish liaisons and partnerships, conduct EPIC conferences, workshops, or similar events.)    (3GZP)

• Vendor relations    (3GYW)
  • (Determine how EPIC will interact with vendors, relation to industry advisory groups, etc.)    (3GY)

• Business case    (3GZ0)
  • (Demonstrate value added from enterprise process improvement)    (3GZ1)

• Website    (3GXP)
  • (Establish website and repository for EPIC communication, information and records)    (3GXQ)

Invitation People who are interested in the purpose and activities of EPIC are invited to join our open community of practice. For other information or to join, contact one of our EPIC officers:    (3GYD)

• Co-Chair LindaIbrahim at Linda.ibrahim@faa.gov    (3GYE)
• Co-Chair DianeReeves at diane.reeves@ios.doi.gov    (3GYF)
• Secretary BrendaCoblentz at Brenda.coblentz@hq.doe.gov    (3GXR)