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Topic added by RenateRoskeShelton    (3NPL)

Organizations might do well to recognize that, in the hustle and bustle to implement strategies and systems, information values and information culture will always have a defining influence on how people share and use information. Quote from Choo et. al.(2006)    (3OVH)

WIKI Platforms for Collaboration: When Convenient Access and Ease-of-Use Are not Enough, UPA Presentation by RenateRoskeShelton and Lois Bangiolo, October 12, 2007 Washington, DC; Second Annual Usability Conference, see    (3OU3)


  1. Relatively easy for newcomers: creating text content, uploading files and images    (3O8M)
  2. Overall Site Content Orientation is difficult for a beginner when visiting an already active site    (3O8N)
  3. '''General Lack of user help for where to go and what to see first.    (3OVJ)
  4. Technology has removed the linear (temporal) dimension and seems to confront the user with Networked Semantic Space'''    (3O9U)
  5. Navigating content to understand what is there appears challenging particularly, if there is little confidence or certainty about what one will find    (3O9V)

Some meta-usability features for ease of use:    (3O8R)

  1. Wiki members are trained in the basics of creating and text, uploading files, and restructuring content    (3O9W)
  2. Wiki moderators pose specific questions and help organize content    (3O8S)
  3. Reminder messages are sent via e-mail asking for group participation    (3O8T)
  4. Informing messages are sent with site visitation statistics alluding to 'social' motivating impulses such as the grass is greener    (3O8U)

Usability Features that specifically support group collaboration: tbd.    (3O9Q)

Collaboration Measures: tbd.    (3O9R)

With the increased use of wikis, blogs, podcasts, and other elements of Web 2.0 in use to disseminate knowledge, and with office collaboration moving from the boardroom to the desktop and mobile phone (Web services), the worker of the future must be ever-increasingly able to use technology. S/he must be a life-long learner, and able to quickly adapt to changes and thrive in an uncertain knowledge environment. As before, s/he must be able to work in harmony with geographically distributed co-workers, now even more important as communication increasingly moves online, removing the social cues that come from face-to-face communication. As the world and physical distance continues to shrink, s/he must be aware of the differences in culture as s/he collaborates online with those from many different countries of origin, disciplines and philosophical orientations.    (3OV1)

High trait levels in harmony, collective orientation, and future thinking are important to success in a cross-disciplinary and cross-cultural collaboration project.    (3O9C)

From: sharing experience & ideas on wiki use at NIH On Behalf Of Roske-Shelton, Renate (NIH/NLM) [C] Sent: Wednesday, August 29, 2007 1:40 PM To: WIKI-L@LIST.NIH.GOV Subject: Re: ColabWiki    (3O8W)

"Besides the technology features and aspects of use, which still seem to be a major stumbling block for non-programmer users, and, aside from compliance and governance 'fit' issues related to administering and 'fertilizing' interagency collaboration, could we try our hand at determinining answers to the following questions:    (3O9D)

  1. What are WIKI's NOT good for and WHY?    (3O9E)
  2. How large is this WIKI-L universe?    (3O9F)
  3. Does it represent all interested stakeholders?    (3O9G)
  4. How many Agencies are represented/participating?    (3O9H)
  5. Who knows this - how?    (3O9I)
  6. Who of this Universe (the Wiki-L List serve) has actively participated in Wiki spaces by posting content, discussing topics, moderating/editing content (What percentage?)    (3O9J)
  7. What makes and represents a successful WIKI project?    (3O9K)
  8. Do interagency Wiki's create different forms of benefits from other forms of communication?    (3O9L)
  9. What is the concrete benefit for individual users and their organizations? (Possible examples: improved status or reputation, makes problem solving easier, keeps people well informed and cutting edge, improves work process efficiencies?, etc.)    (3O9M)

And from a more user-centric perspective:    (3O9N)

  1. Is Wiki collaboration experience required in order to make informed decisions about WIKI's? If so, how many of us have experience with how many Wiki projects?    (3O9O)
  2. What attributes does an ideal WIKI collaborator possess? (In order to fulfill the promise of the technology, i.e. bringing different perspectives to a group, with the potential for finding new and better solutions to problems!)    (3O9P)

According to a recent article looking at the issue of "Cultural Dimensions" for cross-cultural management, the knowledge worker/scientist/wiki collaborator of the future must be ever-increasingly able to use technology. S/ He must be a life-long learner, and able to quickly adapt to changes, must be able to work in harmony with his/her co-workers, now even more important as communication moves online, where social cues are removed that would come from face-to-face communication. S/he must be aware of the differences in culture as s/he collaborates online with those from many different countries. - How adept as a group are we at these?    (3O8E)

DanWendling contributed the following great find detailing further 'traits' (Sent: Thursday, September 27, 2007 10:04AM To: WIKI-L@LIST.NIH.GOV    (3OTB)

Leland Scott said:    (3OTZ)

23 questions that may help determine the success of information sharing within an organization (not wiki-specific). It is one of the surveys described in Choo and others-2006, based on work by Marchand and others-2001 (citations below) They used a Likert Scale (1 is strongly agree, 5 is strongly disagree).    (3OST)

The '6 information behaviors and values that affect information use outcomes the most' is based on Marchand and others: Integrity, Transparency, Sharing, Proactiveness, Informality, and Control.    (3OSV)

This is one instrument from: Choo, C.W., Furness, C., Paquette, S., Van Den Berg, H., Detlor, B., Bergeron, P., Heaton, L. Working with information: Information management and culture in a professional services organization (2006) Journal of Information Science, 32 (6), pp. 491-510.    (3OV2)

The 6 critical factors are from: D. Marchand, W. Kettinger and J. Rollins, Information Orientation: the Link to Business Performance. (Oxford University Press, New York, 2001).    (3OT3)