WebManagersAdvisoryCouncilSteeringCommittee/GoalOne April 24 2007

Return to Web Managers Advisory Steering Committee HomePage    (3ID2)

This page is part of a DRAFT Action Plan for the U.S. government web manager community.    (3I11)

Goal 1    (3HK3)

Citizens should be able to accomplish their Top Tasks with the government online.    (3I2B)

NOTE: This goal should be the "driver" for accomplishing all other goals that are part of our Action Plan.    (3HLZ)

Grassroots Initiatives    (3HM0)

• Help agencies identify top tasks:    (3HM1)
  • Provide training and onsite help    (3HM2)
  • Share data about top tasks    (3HM3)
  • Develop methodology    (3HM4)
  • Educate bosses about importance of top tasks    (3HM6)
  • Identify tasks that citizens need but are not currently available online    (3HM7)

• Test how well agencies deliver top tasks    (3HM8)
  • Do baseline usability testing    (3HM9)
  • Compare to private sector    (3HMB)
  • Conduct independent studies    (3HME)
  • Look at internal business processes    (3HMC)
  • Identify barriers and improve tasks    (3HMD)
  • Raise issues thru web governance    (3HMF)

Government-wide Initiatives    (3HMG)

• Develop methodology to determine Top Task across government and for individual agencies    (3HMH)

• Examine Tasks and do baseline study    (3HMI)
  • Do “scorecard” of the public’s ability to complete top tasks across government    (3HMJ)
  • Use scorecard to raise awareness    (3HMK)
  • Develop communication strategy to promote importance of top tasks and quality of government websites    (3HML)

• Look for barriers to achieving tasks    (3HMM)
  • Partner with different levels of government    (3HMN)
  • Collaborate to link related content    (3HMO)
  • Share findings with community    (3HMP)

GENERAL COMMENTS about this page '''    (3I1E)

Feel free to express any general comments below or add new ideas:    (3I2C)

I'd like us to look at having folks work together on top tasks in logical groupings (like health, for example) and have them develop categories of their area's top tasks so we don't miss some important ones that may not make the cut while pulling together our Top 25 high-level top tasks.    (3IU5)

To develop our "US Government Top 25 Tasks" -- many of which will undoubtedly cross agency lines -- government web managers absolutely must collaborate to bring all the "pieces" to the table.    (3IDF)

The "lane" concept our community piloted during Katrina was extremely successful - We've already done it, we know it works, I think we can use it as a natural springboard to organize our "top tasks".    (3IDJ)

Once we define top tasks, each agency involved with each task needs to collaborate, CONNECT THE DOTS, get all the pieces on the table and organize them in a way that MAKES SENSE TO CITIZENS. We appoint "lane managers" for each top task. Sub-agencies direct people to the lead agency for the BIG PICTURE view. The lead agency presents the step-by-step process, linking out to sub-agencies as appropriate. ALL the pieces in ONE place, organized in a way that makes sense.    (3IDK)

Thoughts? [Rachel Flagg rachel_flagg@hud.gov 2007.03.26]    (3IDI)