Terry Hynes is the Project Manager for PolicyNet at the Social Security Administration (SSA). PolicyNet is the application that provides all of the agency’s program policy, processes and procedures to both employees via the SSA intranet and to the public via SSA Online. PolicyNet is committed to continuous improvement reflecting its critical importance to SSA, given the large volume of content and wide range of subjects it supports. Terry has worked in a variety of positions during his career with SSA from taking claims in a filed office, managing in a Teleservice center, working to move policy and procedure to CD-ROM and now the moving those same instructions to the intranet/internet.    (2JQU)