Executive Support - Executive Support hinges on favorable Alignment to Business objectives, Attractive Cost-Benefit ratio, Communication and Evidence of Good execution. {nid 3FJK} Communication: - Manage Expectations on Cost, Savings and Time to build. - Set Expectation of some Learning Curve for adopting new paradigm. - Put a solid Communication Plan to evangelize the vision and value proposition. - Give a realistic Time Duration for standing up SOA capability {nid 3FJL} Business Case: - Make a solid Business Case - ROI, Costs - Show a clear Line of Sight from Service benefits to Business objectives of agility, cost reduction, competitive edge. - SOA benefits like agility, responsiveness, faster time to market are harder to quantify upfront. - A framework of Business Value Patterns enabled by SOA. {nid 3FJM} Costs: - Create a realistic budget and cost estimate. - Separate the costs of building SOA platform and cost of rolling out a new service. - Anticipate and project any disruption Costs to doing business as usual. {nid 3FJN} Execution: - Create a realistic and Promising Roadmap - Early Wins can sustain and strengthen support. Demonstrate Success/Progress (3FJO)
General Governance - Governance decisions need to be made to control key objectives across the Service Lifecycle Phases i.e. Planning, Development and Operations phases. - Governance objectives must cover all organizational disciplines: Business, Finance, Project Management, EA, Human Resources, Procurement - Every Governance decision should have a Well-Defined Formal Exception Process. (3FJP)
Service Planning Governance (3FJQ)
Business Aspects: - Select Strategic SOA Platform - based on Technical merits, organizational fit. - Service Portfolio - Buildup roadmap, Management. - Business Value Patterns Framework - Business Case - ROI Modelling, Service Evaluation Scorecard - Service Proposal Evaluation & Approval (3FJR)
Financial Aspects: - Service Funding Model - Service Usage Fees - Platform Funding (3FJS)
Human Resources Aspects: - Communication Plan for Governance framework to stakeholders - Training of Staff - Procurement of Skilled Contractors (3FJT)
Design & Development Governance (3FJU)
Project Execution Aspects: - Service Ownership - Service SDLC Governance: Requirements, Design, Development, Test, Deployment - Compliance Requirements - Security Requirements (3FJV)
Enterprise Architecture Aspects: - Standards Adherence - controlling & approving technical standards footprint - Enforce Platform Decisions - Service Catalog - maintain Re-Use registry, annotate services with Meta Data Classification: Foundation Services, IT Services, Business Unit Service, Corporate Services. Disposition: Under development, Deployed, Under Business Evaluation - Maintain Reference Architecture, Architectural Standards, Blueprints, Best Practices and Sample Artifacts - Establish Guidelines for Architecture, Standards, Artifacts. - Provide Mentoring: SME expertise to Guide Design and Implementation for Modularity to support Re-Use - Introduce Best Practices. (3FJW)
Service Operations Governance (3FJX)
- Security Policy - Authentication & Authorization Controls - Policy Enforcement mechanisms - Manual and Automated where available. - Service Contracts - to cover promised usage levels, Usage fees, QoS, Service SLAs - Service Registry - Capacity Planning - Monitor Utilization - Compliance Enforcement - Regulatory, Legal Audit Trails - Configuration Management - Service Change & Version Control (3FJY)