ITPMCoP

The IT Performance Management Community    (3N7J)

This site shares knowledge regarding performance management and performance measurement.    (3N7K)

Please add links to other documents as you find them following these instructions.    (3M9X)

Site contents:    (3OAG)

• Agency Examples    (3OA1)
• Balanced Scorecard    (3OA2)
• Case Studies    (3OA8)
• Data Quality and Data Bases    (3PML)
• Measurement    (3OA9)
• Methodologies    (3OAA)
• Performance Management    (3OAB)
• Statistics    (3OAC)
• Strategy Execution    (3OAD)
• Surveys    (3OAE)
• Resources    (3OAH)
• Training    (3OAJ)

• Repository:    (390I)
  • Agency Examples    (3N75)
    • Dept of Navy IM and IT Performance Measurement Program, May 2007    (3N77)
    • HR Performance Reference Model, Office of Performance Management, July 2006    (3N76)
    • Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Financial Accounting Service, IBM Center for The Business of Government, 2006    (3N7V)
  • Balanced Scorecard    (3N6X)
    • ABC: An Introduction to Balanced Scorecard, CIO Magazine, July 13, 2007    (3N6Q)
    • Strategies for Successful Scorecards: Key to Performance Management Initiatives, DM Review, Feb. 23, 2007    (3N6Y)
    • Strategy Execution: Scorecards: Translating Strategy into Action, DM Review, June 1, 2006    (3N6Z)
    • Strategy Execution: Mapping the Path to the Future, DM Review, May 1, 2006    (3N70)
    • Scorecard Demonstrates IT Value, CIO Magazine, May 15, 2002    (3N6N)
    • From Private to Public Scorecards: Getting It Right, Balanced Scorecard Interest Group (NAPA), 2003    (3N9E)
    • Learning and Growth Perspective, Public Service of New Mexico, 2002    (3N9F)
  • Case Studies    (3N6E)
    • Using the Applied Information Economics Methodology for IT Security Program, Federal CIO Council, 2001    (3N6F)
    • Using the Balanced Scorecard for a Major IT Investment at the USDA, Federal CIO Council, 2001    (3N6G)
    • Lessons Learned Applying the Balanced Scorecard and Applied Information Economics Methodologies to Federal Information Technology Initiatives, Federal CIO Council, 2004    (3N6W)
  • Data Quality and Data Bases    (3PMG)
    • Monitoring and Improving Data Quality in Large Data Warehouses, DM Review, October 12, 2007    (3PMH)
      • Every step of the data collection and transformation may cause data loss and/or referential integrity violation. There is a need to monitor and manage data integrity and completeness as well as effectiveness of the business processes established to ensure data quality.    (3PMI)
    • Measuring Database Operations from the Human Perspective, DM Review, October 12, 2007    (3PMJ)
      • How well do our databases perform for the business, and by what standard can that be measured? The answers depend on what we mean by "perform."    (3PMK)
  • Measurement    (3N6B)
    • Everything is Measurable, CIO Magazine, May 23, 2007    (3N6H)
    • The IT Measurement Inversion, CIO Magazine , June 13, 2007    (3N6K)
    • Guidelines for Implementing Key Performance Indicators, Patrick Plunkett, March 2007    (3N7A)
    • Measurement Reviews: Putting Rigor into Performance Measurement, September 2006    (3N79)
  • Methodologies    (3N6R)
    • Value Measuring Methodology Highlights, Federal CIO Council, 2002    (3N6S)
    • Value Measuring Methodology: How to Guide, Federal CIO Council, 2002    (3N6V)
  • Performance Management    (3N7Y)
    • Performance Leadership: 11 Better Practices to Ratchet Up Performance    (3N7Z)
    • Performance Management: From Managing to Improving: Put Your Money Where Your Strategy Is, DM Review, Jan. 4, 2007    (3N71)
    • Annual Management Cycle, Patrick Plunkett, July 2006    (3N78)
  • Statistics    (3N7W)
    • How to Turn Process Data into Information    (3N7X)
  • Strategy Execution    (3N74)
    • Strategy Execution: Map, Model and Move Your Key Strategic Processes, DM Review, October 1, 2006    (3N72)
    • Strategy Execution: Strategic Focus on Key Process Management, DM Review, September 1, 2006    (3N73)
  • Surveys    (3N80)
    • Examples of Survey Types    (3N81)
    • Website User Satisfaction Survey, Nuclear Regulatory Commission    (3N82)
    • Balanced Scorecard Surveys, US Coast Guard, 2002    (3N9D)
    • Sample Size Calculator    (3N83)
    • What is a Margin of Error    (3N84)
  • Training    (3OAI)
    • Assessing Training Effectiveness, Encyclopedia of Educational Technology    (3OA6)
      • Provides a quick overivew of the 4-level Kirkpatrick Evaluation Model    (3OA7)
    • Kirkpatrick’s Level 3: Improving the Evaluation of E-Learning, American Society of Learning and Development (ASTD)    (3OA3)
• Resources:    (3N7B)
  • Alternative Methods for Collecting Evaluation Data, University of Arizona    (3N96)
  • Balanced Scorecard Interest Group, National Academy of Public Administration    (3N9G)
    • Although this group is no longer active, there are some gems in the meeting summaries in the top right box.    (3N9H)
  • Basic Business Research Methods    (3N7E)
  • Expect More.gov, Office of Managment and Budget    (3N7H)
    • Assesses the performance of U.S. Federal programs    (3N7I)
  • How to Measure Anything, by Douglas Hubbard    (3PMM)
    • This is the book that explains how the seemingly "immeasurable" really can be measured.    (3PMN)
  • Organizational Change and Development    (3N97)
  • Program Assessment Rating Tool, Office of Managment and Budget    (3N7F)
    • Provides guidance and examples for using the PART    (3N7G)
  • Research Methods Knowledge Base    (3N7C)
  • Web Center for Social Research Methods    (3N7D)