What are the Potentials and Realities for the Kind of Dialogue that Could Lead to More Citizen-Centric Services? (12R)
- Citizens have ideas of what they want - Should be able to communicate it to government - big active listening ears (also has hearing aid) to respond to questions, answers, dialogue (1AM)
- Future - students have mentoring relationship with government (1AN)
- Need to be trained in active listening to communicate bad news - wide range (194)
- Reality (1AO)
- Government has tools - telephone, internet, = it's always a one-way street - transactional - lacks feeling, sense of trust (1AP)
- People with loud mouths get heard, not necessarily citizens (1AQ)
- Articulating a problem has risks - Pandora's box (1AR)
- Explain the reason for certain answers (195)