What are the Potentials and Realities for the Kind of Dialogue that Could Lead to More Citizen-Centric Services?    (12P)

Duane D.:    (16E)

 -- Potential side - person looking into mirror (image) -- we want to see ourselves
 (government reflective of us); don't want to have to speak an agency's language; want to use
 own language;    (1DZ)
 -- Reality side: concrete boots, lots of time re-engineering (knocking the concrete off in
 bits & pieces) only to require us to step back into fresh buckets of concrete; concrete boots
 of processes & technology; often boxed in by mission; need to carry mission not be boxed in
 by it -- toward being able to listen to citizen    (16F)

Rosemary G.:    (16L)

 -- thinking of public interaction with government -- not just services but citizen
 involvement: should avoid saying "citizen" but say "public" instead - i.e. capture concept
 that not all are U.S. Citizens; government personnel are people
 -- Potential: seeking common purpose;  identify incentives for flexibility; focus on ...    (16M)

Mari O.:    (16N)

 -- cf: beautiful Moon in Ghana story: don't you have a moon in your country? i.e. we have
 common experiences
 -- cf: different perceptions by different cultures
 ==> possiblity of bringing people together for collectively & organically co-creating new
 solutions; participatory practices    (16O)

David S.:    (16P)

 -- kids from 4th grade on up into cultural practice of interacting with neighborhood
 officials; perhaps retired people can be part of that process
 -- working & retired people -- how to get better communication?
 -- finding means for reporting to higher levels of government -- decision makers -- in
 open/transparent process 
 -- use of open space (Harrison Owen described) as process to organize people with common
 concerns; spreading capability for dialog method    (16Q)

Stan K.:    (16R)

 -- cf: securing the power grid: how to establish rules (as collective effort) for electric
 utility governance; Q's to be addressed, e.g. isn't security thru obscurity good enough is
 phony concept 
 -- cf: voting process: certification verification of voting -- two communities butting heads
 on how to address adequately; electronic voting not reliable - vs paper records; finding the
 right technology critical to valid process; potential for sophisticated tampering
 Reality: difficulty for coming to common agreement, adequately addressing    (171)

Jay P:    (172)

 -- Issue: willingness to share when collaborating in community
  - 15 people sharing = 1500% ROI, contribute knowledge and identifying "white space" between
 -- collaboration is hard to do, but potential is there - we've seen it work!
 -- role of technology and of techniques; people are ready to "plug in" (fabric of CoP,
 teams, coalitions); they know how to build trust and work together through social networks.    (173)

Realities: Simply getting people together without purpose doesn't help people show up and contribute; purpose is critical to overcoming organizational resistance.    (17C)

Rosemary G:    (17D)

  -- CoP just now beginning to form; lack of understanding
  -- decreasing level of skills; public distrust; "anomie" (feeling of powerlessness)    (17E)

Mari O:    (17F)

 -- middle level gov't & middle America understand each other thru stereotypes    (17G)

David S:    (17H)

 -- people's reticence to get involved (cf "anomie" above)
 -- need to provide safety for kids    (17I)

Stan K:    (17J)

 -- complexity used as screen - duplicity; people don't trust other's perceptions
 -- always a grain of truth but people unwilling to accept due to partial incorrectness 
 -- cf: Rubin report on voting machines; was wrong in its analysis; but re-examination
 indicated that situation was worse than Rubin indicated    (17K)

Creating the image (collective work):    (17U)

 -- re-read notes
 -- create images to illustrate concepts
 -- integrate into poster layout    (17V)

Title: Community & public in dialog    (17W)

Drawing    (2JE)

 -- people (a forest)
 -- under cloud (the conversation)
 -- with pond (government reflective people)
 -- school building (learning & involvement of children
 -- a picture of a healthy environment (society/nation)
 -- RR track mismatched (difficulty in communicating, government speak, lack of understanding
 each other, mistrust)
 -- Concrete boots (stuck in rigid system, "the way we've ALWAYS done it," inflexible processes bureacratically re-engineered)    (1DT)
 -- sign "Abandon all hope, ye who enter" (Dante's inferno) -- (sense of powerlessness -
 -- Yellow Brick Road leading to target (public-private collective vision & goals)    (17X)