Event ID: 550835
Event Started: 7/18/2006 8:21:40 AM ET

Please stand by for real-time captioned text.

We will use this throughout the work shop. This is an example of using a wiki. This is your resource. We will have worked up all of us, and we will be taking notes and taking your suggestions. When we come to the three are part of the agenda we will go over your suggestions and have a follow-up questions either during the workshop or after the workshop. For those on the fall by using a power point. You can tell what it, and I will call out the slide numbers. If I forget to do that, please provide me. This is an international workshop with put as much from Canada and India. We appreciate all of those who are here and those who are presenting. I want to welcome Susan back. She has done outstanding work. This is the fact second workshop. If you figure there is one a month, that is almost five years of workshops. Also featured Susan as the best practice. She has been able to join us she is working on and September 19th workshop. We welcome your suggestions. But would like to offer to do part were all of another workshop. I would like to go into the purpose of it will but year. Basically we are looking to mobilize the. Today we are focusing on the goals that wiki technology has. I think we have some excellent presentations and discussions for you to help you with decisions within your organizations but technology. We have a growing community of practice that will benefit from this knowledge sharing. The plot to work that chart manages in GSA that you are looking at a part of when I showed you the agenda. These are some of the other things we are working on. We are particularly interested in bringing this model for and also dealing with knowledge. It is not like Russell, but this button for our normal pattern you will hear more advanced things being done with wiki. So the more it is basic to for information and will hopefully answer your questions. This afternoon will be your view into the future of work wiki is going. Cloud of work and garments that we are using today featuring the best practice example of wiki supporting what's the Kennedy's includes not only the wiki or rubble web, but Intel discussion arca. Wiki comes from the Hawaiian word for fast. It is a web site where any and all Contract Information. For example, it is so fast that is a bet I had the wrong person making a presentation on the agenda for that meeting. In one second of change the name. We are talking what submit that helps you do the things relatively quickly. It is all about how much structure you want to bring to this and trying to bring to link to bear. This Susan has made the collaborative work will both for public and private persons, particularly through part of the data reference model. You can help our discussions before the results of the deliberation. It you look at the table of contents, this is it. This is the structure. The first that most people need to know is how you get started, how to log in, and that what is new. We are trying to do calendar events now. Then the additional links below are the other features of the that we need to listen caught discussion forum, it fell less, file sharing, except rep. It talked about how their are a burden that was as and only about nine or 12 being worked on. They are a danger. Then there is some transition from work which is is it to provide a catalog of the initiatives. These activists put the cup or. We suggest you become aware of this framework. We are announcing it in public forum on July 6th. It will be formal in September. I have a link on the wiki pitch for the federal framework documents to make it easier for you to look at all of that. L, a little bit of back here on how we got to this summer workshops that I volunteered to help chart with. She was on medical leave. We were asked to lead the implementation team, and that work of swum or. Out of that group came the suggestion that we would have said that it did to the did that reference model. We looked round at how to get all of that. We thought we could do that with wiki and Symantec wiki. As we hoped for in this case, a proposal from a group of people in industry and academia but wanted to focus on to your special. That blossomed into not just a one day workshop, but a three day workshop, and now is looking into a community practice. And interestingly and doing what you all might like to do up of this workshop, an ecology of the workshop content and working with G of special bid. Conner will show you an overview of that today in his presentation. We help others that are working in the subject wiki and are enjoying it and providing useful feedback. This workshop, the June workshop turned out to be settling of in the emergence of the 2.0 in the -- this workshop is a convergence of the Records Management Workshop 2.0 where we are involving record document Information. And a little background we were invited to come talk about these things on fabric and the third and out of that came they thought that GPO would be interested in publishing and the government. The August update workshop which is the last of the summer surge really is the convergence of the Security and privacy profile. We are actually going to bring together at least three communities, existing communities of practice. A new consortium working on Symantec things for government and European Union and possibly another one working ecology to serve little Global customer. These workshops -- these free workshops the waltz into one in terms of working on over UPS between the FDA reference model and the profile and also involving in terms of the follow up their produce. To help you get a roadmap and mills will to more of this this afternoon. I prepared you this little table. The basic features are what you see in what we hope to of in all wiki. Then we would have to enter a really across wiki. The key thing is besides these basic features the templates be used in conventional wiki are very useful. The templates are really some magic to. You could do a lot more exciting and are all things with wiki. There is even something beyond that if we are then able to operate on. We approach something that is almost like an Auburn system on the Internet on which you could build a great part the artist but it Workshop has promised to show us one of those occasions. You can see how we are building. These three letters -- and I think Bill's as seven or so lawyers in his model. Following there is a purpose and description. This architecture is evolving into finding a common solution for shared services. As I look back on this I see there are varying ways in which this has all come about, this and use of wiki. One of the best was when we have a mandate. Other one, the one we just had recently to four or about a year ago, the suggestion was made to get this together and it in the practice. Now there is the and the excess. We have had several other. Then a new group in Atlanta us did a presentation that they asked me to make Friday. That will be an experience. The industry and academia requests, I just wasn't that. The governing subcommittee asked for a project which led to us practice was sexually approved a proposal to five this workshop really relates to the request. So logistics', you are here. You don't need the first part of those. We are using the federal rely caption conference Serbs today. We have at least two people at that service. We ask you to use the microphone and speed limit, and hopefully we will get it there transcript. Lots will be on your own. Food can be taken into our media room. Jobs that will encourage the parents of want to tell us what they think and what is on their mind. So the next item on our agenda is introductions. You get to speed varies seven in this workshop. It looks like in half and hour we might be able to get everyone here. Our first keep notes will be Dr. Calvin Andrus period when I heard him talk cut said we must bring him to talk at one of these workshops. He is exciting in the field of changing culture with technology. Then we will up a break. We will go to the panel. The panel will come up here. We have not heard from Fred. Fred, are you in the audience? We have not heard from him or Jerry. We have the best route. Rich, are you here? Breeze is here. He works for the transmission Agency, I think I got it right. This will replace Fred on the panel. Then we will of our second keep notes. This will be remote from Canada because the author of this new book was invited to speak in England at the last minutes and had to catch a plane and was not able to come down here first. He will speak remotely, and we will have our networking wants. We will have our afternoon agenda all leading to some hands on experience following the semantic part of this. Upcoming events, I mentioned next month's workshop. We have registration open for that. It is always open. To conferences coming up in October, support 19 and set to air Oct. workshop. We have a special event next week. All these are free. We have a special event at the end of the conference at the Reagan center starting at 215, I believe. It is a series acknowledgement that work group meeting. Now, let me give you a little tests before we go to the introduction. How many of you consider the results in each of these categories a knowledge manager or an architect? A librarian or affirmation scientist to an enterprise architects to I guess I should site you can raise your hand more than 84 user or provider? Presswork journalist? Other, what did we very good. Super. We will give you the microphone and lets you -- let me ask, how many of you have never seen or use a wiki?

Consider my and race.

Thank you. I will do just one quick little tunnel because this is something we are or to ask you to do when you get home. What we are going to suggest you do this through the GSA sites, you go to the Congress and workshop which is that this address. Scroll down here to upcoming events which is this workshop. Than notice that we have a list of confirmed participants. If you are not on this list or if you are on this list this is what we would like you to do. What in. Log in. I don't even use a password. I hope this will work. So now I am locked in. I am going to go down to the bottom of this bit. First I will see how this manages records. Every religion that has been made to this page since the beginning of this space has been documented year us what it was. For example, let's look at the change that I made. I added a couple of additional resistance. Of course I can't you that Rickenbacker -- version. Then I can take the option of recovering at. This is how Spam which unfortunately can still get in can be easily [ INDISCERNIBLE ] what I am going to do is show you this. At the top of the page, I am coming down to my name and removing these space. And I save the page. Is that the only change you. Add your name to the page if it is not there. Look what happens. When I did that is created what is called a wiki work. If this is the first time I had done this it would take me to a blank page. I encourage you to fill in your information or too something as I up on. I have done this or did before. I treated it personal wiki page for the benefit of and anyone else that documents what I'd do. I believe rates firmly eating my own dog food. I believe in personal loans and interest. I believe anyone should be able to look and see what I am doing. I keep this up. It does not need to be nearly as the separate, but we suggest that you take in a ditch of this workshop and create your personal wiki page. It your basic information, but not your Social Security number or home phone number or the kind of things that people are looking for to miss use. Put something like where you work or what you do. Any questions on that? On the phone I just finished slide 20. The instructions are there. Follow up with Susan. She offers. It to for training. Any questions? All right. Let's leave it there and go around the room. We would like to divide this up. Susan will work one side of the room, and I will work the other side of the road. We will ask you to give a very brief introduction to do you are, who you work for and in the interest with regard to this workshop. Great. Thank you very much.

We will alternate.

We will alternate across the road.

I George. I have been working on these technologies since 1980. I worked with Don to start this series or many years ago but was.

I am Colin Andrews with the Central Intelligence Agency, and I will be speaking a little bit later this morning.

I am interested in. On a list of science and publishing.

Den Bergen, you fall as a force we are interested wiki for our standard reference products.

[ INDISCERNIBLE ]

We are looking at introducing Florida of technologies. That is my interest for today.

I felt. I am with the Corps of engineers. But I use wiki and just want some reference per.

TC Evans. You will hear more from the ledger.

[ INDISCERNIBLE ]

Street with the Pentagon Library.

I am Deborah from the den or EDS library. We are looking at wiki for information services.

I am TC while. We will try to use wiki for affliction purposes.

Rock Evanston, National Steel Special Intelligence agency. I work in the library. We have been using wiki.

I am Diane. I work for the Defense Information Systems Agency, and we are using wiki.

We are developing some tools and technologies to be used with wiki.

My name is Tom. I come from the northern Shenandoah well. I am trying to use -- en el and regional planning in trying to use this for a high level technology.

Sherry from the Pentagon Library.

Date from the Library of Congress expressed matrix Service and we would use the wiki.

Barber from the Pentagon Library.

[ INDISCERNIBLE ]

I am Catholic. I am at the Pentagon Library and I am here just to learn about wiki and what other people are doing.

[ INDISCERNIBLE ]

Windy hill. I am with the defense and for Russian center. We brought part of the introduction to the Department of Defense.

Bills this, I am from the Senate and are brought a grant. I am really interested in submit it would use in all the three categories called for reading and writing, for being able to stand up services. We will and the kind of services we were talking about where you can basically are apologize or read and make it so that it formed a commission and be able to write it out at access at which ought think you will find interesting from a library perspective.

I work in the information technology services as structure of the Library of congress. I am here to call one, give more information wiki and how it can be used. Hopefully that will help me.

Jim Cicero, our work for the in the information station. I am it number of the chocolate in the practice. We have been working belt the energy community and structure within the selected Web which we will hear about this opinion. In November up will be doing a presentation to the pigeon sisters of science teachers of energy and watersheds. I am hoping that this will be a position where I can use it as a teaching tool to showed teachers how to introduce in the two students at different its rates so they can see how the energy in all of its different forms in in.

[ INDISCERNIBLE ]

From the National as to the of. We are using wiki.

List of winds from the national recovery. We used to for internal and we are investigating whether we want to use them as it is a tool.

I am for the National Archives and Records of recession. One of the things we are trying to do is expand our Web Management Guide to address the fact that the disease are now creeping federal records on wiki. That is what we are here. We would like to get background from participants.

I am much from the director of. We are interested in how this product group is calling to react.

TC from the National archives.

[ INDISCERNIBLE ]

My name is Yuri. But work with the agency for International developers I work in progress in the race as an acknowledgement. We are pretty good with wiki But aren't up it fair amount of knowledge on migration.

Library of congress.

Joe baby working with the new the Nuclear Regulatory Commission. It seems like there or Ed lot of potential applications.

I am Jen hers business referencing Library of Congress. We use it primarily. It is all imported and word. It is called catheterization, etc.

I am Joe Jackson. I am a reporter for Government Computer News and I covered up and we will be doing a story of wiki letter on this summer. My name is Marion and I am a consultant. I am interested in the electronic medical records and I want to find out as much as I can about information technology which I think is one of the most important issues.

Selling. I am the new director.

I am Mike Burke with the Hubble is a restriction. I have been running an acknowledgement that program.

By them shop. I up with computer sciences at Johns Hopkins. We are looking to use wiki technology to share information on government is since in a medically meaningful way.

I am Peter Taylor. I am here for the Defense Advanced Research Projects agency. We are looking at using wiki or what the potentials are. My name is Eric. I am here to demo our wiki on some read it.

I am Susan from the Library of congress. We are about all sitting together. We should get in touch with each other. Aside we are all pretty interested in would. My personal address is and possibilities for God's best provisions were Petrus and also -- this will not be in the upper of cars but we may be able to use with these as a way to all patients in an interactive way with our web site. That is buried far from actually happen.

I am the president uses wiki to Duke street development.

I am terraforming. I am interested in wiki tracking for use of information. I am also very interested in ontologism, semantic intelligence and use of wiki in a collaborative environment.

I am 10 from the Library of congress. I am interested in using a collaboration tool. I am getting in a lot of requests from run the library for other purposes for using wiki. So I am interested in learning what other people are doing.

I am James working with Carol Davis. I am interested in how some that the technology can actually be made to be human usable, not just in wiki but in other demands as well.

I am here to learn.

I am here from the Wharton business school. There is a specialist in information technologies. We are part ring up a project or concept and text fighting. We are exploring what we call pattern warranted as opposed to record warranted information from collections of documents. We have a couple of patents pending rights now. Today we have focused on -- we are looking for some partners in other areas that we can partner with.

[ INDISCERNIBLE ]

Might it is Larry. But first question is --

[ INDISCERNIBLE ]

Good morning. I am now is it. -- Nancy. II think there is perhaps for much of an interest overlap or information architecture. So our hope because it is first day in hell. This feel free if you are interested in sharing information.

After about 15 in all referrals to this I decided to come.

[ INDISCERNIBLE ]

Hello. I am a national account manager at GSA. I am here to become familiar with wiki. My name is Joel of them from the Library of congress. I am here to look at use of lucky and possible uses. My name is Joyce. I am the digital library at the National Treasury judge Barbour. We just released an upgrade of a research system and we are looking to see what we might do more attractive.

I am here in testing with the technology.

Good morning. I approached letter. I work with the U. S Department of Agriculture and the our cultural Library. I serve as team leader for research and new resources, it a reference of using wiki. We are planning to do more with less, as we all are. There is a lot of potential and USDA. There are tools that could be developed.

I am Christina also from the Johns Hopkins in Dorset. I am it size of to causing mud wren. I am interested in how would these are used in technology in varmint for a interaction searching for people with some what interest working on different projects.

I am Susan. I work with Christina and it sets of it Library at Hopkins. I could devote most of what has been said already. I want to use the wiki for a clever to project, and it was really an easy call per flexible tool. I would like us to be able to use us more both within our library and with our colleagues at the lab.

I am talk with medical appliances. We work with for rapid knowledge transfer. Particularly I am a trusted and wiki and how they can easily drop a bit less generation of content Management by streamlining the work.

I am proud from as see at sea. I know some of the folks at TC Hopkins. There are a total of three Brand now.

Did we miss anybody could do on the phone no. Did we miss anybody and the audience?

Yes, anyone on the phone to.

Yes, my, and I worked for the Congressional Library. I am not sitting with my colleagues. I am just here to learn about wiki, and I also want to set sometimes I can't hear what people are saying and other types maybe you have a different route from, I really can't your most of what they say. And I think I missed some good jokes.

We may have a tragic of debate. We'll see. Anyone else on the phone?

I am Karen. I am at the same location. I am at the Walter Reed Army Institute of research. I confer with a separate I cannot hear some times. The eggs go blank. And I cannot see the presentation our far all is presenting at.

Is there anyone else on the fault?

This is Richard wrote down in return for up in Atlanta. We will be hosting job next Friday. I am here to get that process started and keep in touch with what.

I am Susan from they National Laboratory in New.

Go. I should be joined by some college, but it is still Peter.

Peter calling in from California on pass that type, which is we are and Internet Service provider offering posted infrastructure and support to like GSA and other institutions for years already. The infrastructure is what you were looking at which Brand calls the cooperation of wiki. It is a plan written work environment. I am also supporting the remarks share screen servers for our remote users today. Professionally I am interested and involved in ontological of engineering and the application of some into technologies as well. My company strives to improve open operations knowledge sharing and bootstrapping. This is for that worked unities and destroyed it seems. Obviously this is the place to be at today.

That you, Peter P. has made extraordinary contributions to the technology. Anyone else on the phone?

Mary from NIH. I am happy to be here today to further explore wiki as a clubbers and technology. Thank you all for participating.

Anyone else to do extra day. We got through all of that group exactly on time. Now it is my pleasure to introduce our first speaker from Dr. Calvin Andrus period that you for being here. We look forward to your presentation.

If I start walking around, I will pick it up. For those on the fall, to have the position?

On the fault, if you at these kids to the wiki pitch you can download the first presentation and run the slides at your desktop and we will call out the slide members.

Are want to thank Susan for inviting me this morning. I enjoy talking about this topic. I am really want to talk about the why. I hope you find that interesting. Or should this year. She will keep me honest as I go through my presentation. Let me just say one or two words about where I fit in the Central Intelligence agency. As most of you know why is it has come under some pretty severe criticism and the 9/11 commission reports and they WMD Commission report. The theme was my ID is it needed to become more innovative. Injured period textile decorated in office for innovation. The intent was we wanted to diffuse innovations brought it does it. My office mission is to do that. By was trying and diffuse in addition, brought the is see. I have been on the job since the first of the year. Next slide. Where am I coming from? I am interested or I was interested in a particular kind of problems. Let me move to the other 25 Who knows what the big deal with the bulk of New Orleans was to do it was fought after the war was over. Why would anyone find a ball after the war was over. Lack of interest. They signed the treaty and put it on a boat. It did not get your insight. So interjection took the opportunity to beat the British and he became third popular, became president. Someone wrote a song and the 60's that we could probably all sing. There we have a policy cycle that is months-long. From the type something begins to happen until the time it ends it takes a long time to happen. During the Second World War when the President did in order to drop the atomic bomb on Hiroshima it actually took several days for that to work it goes it is in operation rocky from where we got some intelligence that small sons are eating dinner and a particular restaurant and 15 let's let the poems are drop. That is an incredible shrinkage and the policy cycle from months to minutes. The question is, how do we as an intelligence community keep up with that kind of pressure? Because we can't our bosses expect that we will. Your bosses expect you to work faster than you are working. We all feel that. There is an incredible job front. Most of us who up been around for awhile and compare our work stock up to the Cold war. We feel that this is incredible pressure to work faster and faster and faster with or ours. To do this because we like it know, we don't like it. It just happens to be a feature of the century in which we look. Now, let's say. I are just trying to remember what.

We are on side three.

Slide three, thank you. It turns out because our ability to do that allows us to interject or distraught or destroy our enemies before they can do it during the Cold War we were in an arms race with our enemy. Now we are in a tight race. There are trying to be faster than we are, and we are trying to be faster than they are. We are trying to get faster and faster and faster. All of us feel that. Let me switch gears just let it. Biologists want to study some to want to they study elephants or fruit flies to effort was, why? They breed fast. If you want to modify 18 and stick it into Japan and what it play out you need for floods. Why don't they just go on. Why don't they just predict it can be done with it? You don't know what is going to help in. There are so many variables, especially over the degenerations, that it becomes nearly are practically impossible to predict what will happen many generations and the future. You want to just inject that what Feinstein and let them -- and see what happens. They have some about the CS they are tested, but you don't know until many times you cannot know what is .2 up. In a positive cycle where things are happening in month one cycles it is not too hard to predict a year out because there are only three cycles. If you are flopping over every three minutes it becomes almost impossible to predict a your out or six months out. You just don't know what is pointing up. By EDS to stop is to try to figure out what is happening in the near future so we can react and to submit our job is getting harder and harder because these policies suckles up over so quickly it becomes impossible to predict the future. How do we keep up? The future is unfolding in ways we cannot understand or predict. So what do we do ticket we have to keep up in ways that we cannot predict. How to lie to that you? That is the problem we are facing here. Slide for. Let's go to slide five. There has been edging convergence of intellectual process that converts and the early 90's. There is an impression series which came together with about this point example. One example is in the ant hill. When I was in school I was told that the Queen it was in charge of the ant hill. That is why they call her the Queen. Toll all the other tenants want to do. We now know that the queen has no more control then any of expert she is just who is in charge? Nobody is in charge. And it's are hard wired what is it they do? There one round. They have three basic functions. Remove dirt out of the Intel and bring food and. How do they know what to do? They have this internal biological clock but says if I am standing in line to log, I need to do something else. They will just say, is there some dirt I can take out teetoo they will pick that up and take it out. They leave for Montrose. If they -- they were off and some other direction. With these birds simple be Edgar's there is no architect, no desire. It happens out of this simple the herders. And you get lots and lots of parents with several years. We called this in merchants. And simple, salt or as researchers they are stopped work as an instance would it get a sense for where other ants are and they change their behavior based on the ant hill is adapted. If you dig out half of an ant hill and go back to ours later, it has reappeared. The queen ants did not set, rebuild my aunt. Eventually the end of just returns. That is what if I wanted to a banana pudding by on Thursday to I need to call up the store and said can you make sure I have three slightly overripe? No, we don't call them up how does that happen teetoo how did they know. They don't care. I am pursuing my own local saw the interest of making by. How long does it take for Panetta's to grow to two years ago somebody started right Panetta so hour could have been in part on the budget. It just happened. It's just emerges. That is what we call we call this a market. Down below we call it in a cream pie. Some no all these people making an and cream pies causes something to happen which is larger than my banana cream pie. That is an example of another example, if I want and what route every day and make notes about what they are at the end of the year I would say I no their bodies fly by, and they fly up and form a the. Nothing I would have known would have allowed me to predict they would fly in a. That is emerging be it. There are things we can to structurally that allows us to if we have the right behavior is at the bomb. That is what I am talking about. Next slide. What we need in the intelligence community in order to keep up with these circles is, come up with a good set of rules that every candidate and where one and can trust the offense because they are hard wired. Humans our not as hard work. We need rules that we can adopt and stressed other people the other thing is that ends up the freedom to act. Each ant can choose whether they will be people or mirrors or fruit. Loaded tours, but they can just choose. I can't go make being applied. I can't take my credit card and there is a rule that governs my test car. Let's wait my debit card is good enough for some to grow bananas to the on the fate that so simple rules. We need to be able to share. I share information with the band ring or in terms of the press of bananas. We can share information supplied sub. How do we enable intelligence officers to be it this way teetoo their are two enabling technologies. From a government agency point of view -- so what is called wiki and one is called a block. I will talk about these and we recognize this will rise teetoo these are not per affairs. You know this, but they are out for defense. The thing that is that this is the next one. The story of Guernica as Picasso was and FERS managing the Research. It was during the special or reported that is a little town, and rainfall during the Civil War was having trouble subduing the back country. So he called up Hitler and said I am really having trouble? Yes, we just invented the dive bomber. So they came in and dive bombed this time. Blew it to smithereens. Picasso was in Paris. He was so horrified he was so horrified that he threw everything away and started doing these he had a sketchbook and just started sketching away. Eventually incorporated this into this. Eventually the Germans conquered France. Picasso was still in Paris at the time. Some Russian officers or some German officers, excuse. These German officers by and large portions, very well educated, very aristocratic, very cultured. They came in and saw this spinning in a stupid they were. Perhaps also.

Did why do they do that? You take notes as in high school experts have been done over and over again. We get Post-it notes. We get tires for our cars. It is important to could track you need to be able to go back and recreate them. That is a lab book of what they are doing. Next slide.

Let me get you a pointer.

Some -- like to write the next great American if we are serious about that we keep notebooks with us. We see a quirky character in the subway and said that needs to be in my novel. If you or your someone saying a neat phrase you write it down. You keep track of all of this stuff. I don't know what my next slide is. So part of this is commenced offers keep there intellectual couple of these I don't know what it is like. The researchers test work a lot like it analyst desk at its head. That is, they are piled with papers and books and stuff. It is all over the place. We get reports and from all electronically, and what we two is our analysts will print those out and they will let some comments on the side of that report and that we will take them into a meeting are so far we should write them off to do somebody else will said, you should look at these three. They contradict this report. So we should not write this up. We want right of. They will let it on the side of their low report and stick it on their desk. That is where it goes. All this intellectual knowledge is all this person's desk. Where does it go when that person takes a new assignment? Into the garbage. Let's suppose that a your letters and it does a search and finds this report that has been discredited. Nobody knows it. They use this report as the basis of running some other piece. That happens. Keep laughing. It happens all what we want to do is, if we had a block and they wrote down -- here is this report with a lake and here are these in the SEC reports with which to them. This your report is what really good because of the following three in the SEC reports. Let that be out there so the next time somebody comes across as they can search the bluster and find out here is a defense bloc. Here is an entry in my log. How much time to buy have? Let me go through this quickly. He wrote an essay called, and the beginning. When he got -- when he got his first computer I don't know if it had Microsoft, toss 1.0. You turn it on and it's just has all Kurds. You type in a command and something would come back. He felt like he had a personal list up with his stick you. He could talk to it. He could type in DIR and it would come back. Then he got a Macintosh. He was so upset because some had mediated is listed with his CPU with a graphical user interface. So he brought this big a seconding the grapple user interest because it earned his left with his CPU. Several years later somebody wrote Stevenson and said, you know, that as it needs to be adopted. Stevens said, yes, it probably does. The guy says, well, when are you pointing to it your I'm not going to do it. My life has moved on.

The guy says, can't I did it Stevenson says, sure. Go ahead. What I have is a link to the original as a, a link to the your Homeland Security. None of that is really a point. What is important is both of those give me a path to six of the Art Watson said. I want to talk about the what happens here is Stevenson as this brilliant idea which he makes little. This other person as. I call them some guy. Some guy as these two ideas cause I can put into the this is that is the point about sharing. It makes us all smart. This is because we have ideas wheat was would not have that. Let's go on to its lead -- what is this? Slide 13. What this is telling you is that since 2003 up through early 2006 the number of active blocks on the Internet as been bubbling every six months. What does this chart tell you to this chart tells you blocks are here to stay. When I started work at the that is they would give me a legal yellow pad. Mechanical pencils and a secretary and a stack I wouldn't subsides the cables and hand it to the secretary then a few years later they gave me a word processor. They broke my social change. Since they asked me of our wanted it? No, they just gave it to me. I know analysts who refused to learn how to type. They're retired not walking out to type. This is a stack of paper. What my is the upset at the time, word processing all most of our analysts the could we have said that we would have been out of business. We would have been out of this because it was whether we wanted to do it. Blocks and wiki are in this is the towards you have as an agency.

In the back of the road if we are out of chairs you can open the door and pulled out of the chair.

Blocks tends to be single authors. I can say what I want to say. What we want to talk about in this conference as the wiki technology which is we try to weed out or personal let's put our personal opinion but more short except knowledge into the wiki. Next. And as we saw earlier today and edit these pages. Anyone can? It means a couple of things. It means that things can be updated frequently. That was my problem and the era when we published on paper, publishing on paper was a spasm. Especially. You have to set up the departure and get the paper and distribute all of that. Then if you made a mistake you have to recall all of the probability of an error by front loading of process with that. We might get a beach reports from MGA on Wednesday at about. Our analyst will look through it. This is. It goes to the production process Friday morning. That was a is this news tomorrow purdah. I was okay during the Cold War will but it is up okay now what we are dropping bombs be speeded up because several things have happened. The cost you don't have to of a published in a cycle. This picture was put into about 90 minutes up to the first ball. There was no enter in chief. They were unable all than this fire storm of the 20 happens. This is being updated every 15 or 20 seconds. It is being updated by a whole bunch of different people. That is keeping up in real time with what we did not know this was went to happen. We can keep up we have on the seventh of July you just had to hitch refresh. And you got next page. Now it is a great reference document, and now you have a table contents, at sidebar, all of these banks. Just wonderful. If you want to know about the London bombings, go. U.N. it was all published first edits after. Next. They can adapt as fast as a person. From all of these people who are adding will piece of knowledge we get this huge insect. That has over a million pages. There was a study done between the SEC the Botanic get and would appeal the would compete as four errors per article and the wicked. Has four. The article. If you normalized, about our article on words -- next slide. We need a repository on which to draw. If I am going to make comments I need something to make comments about. I need this repository of a temple on which can be disorganized. That is okay. I need to be able to search. Next. I will talk about feed back in just a Robert Metcalf made a statement -- how much social but as a single telephone have to do not. You cannot call it is not what these were. The first one that's what counts the two telephone as a kid it expects to sell that will change Chinese society for a period China will be a different place when their are 2 billion Selz. I was talking about how I am suggesting a some point it is critical mass once every business had it been known as it is our society. What I am suggesting is the link -- when you first start a bulky and have, it does want to watch. I could to that an western. Once you get a quickie that has on the dozen or a million Harbor makes it is unbeatable in terms of knowledge. So it is in those lakes behind the repository between the whiskey and blog search and feedback. We can change what is my next slide to just like in the mid 80's we give our people work processors without asking them. The world has changed. We are rolling out and give everyone in my is sick in blog space. It is internal like itself. Eventually. We are doing it's internal it because the bill managers feel much better about that. It is all these people who set up will cover blog. So we just have to wait a few years and we will be fine we have an Internal wiki. We have about 12,000 pages or so what or Internal 24. Not as many hyperlinks there as we would like. Just recently from our internal top secret and work, as many of you know there is a top-secret work our group has put up a blocking ability in wiki. It is called the Intel. Our office has decided that it will take its analysts off line for two weeks each in groups of seven or eight. They need to start putting their knowledge about rock into the Intel's of committees and go back on line and keep it up today. That is our first effort to go outside the bounds of our agency. That is a great place to be. My preference warmer, I think Networks to but even at the top seed and local we are still just is talking to each of the. We want to get to know where we have state, the eight as, command. When we have the ability for one of those people to comment on my block and I am getting the feedback that I need in order to adjust most wiki about comments the big issue is trusting our people to publish before and it's. This is where people at the State Department's can see it. Maybe they want to change it. Next. The problem is much technology. The problem is those middle managers. So it is really a cultural problem, a getting used to and so I am arguing that it is a great work function. And I think that is it. Is that it? Questions comments? Two has the mark from two -- who has the microphone to do.

I don't have a question, just a comment. When do we learn not to share?

And first grade.

Next comment, question teetoo.

You are looking for a critical last.

Right. Critical mass in the context of what I am talking, what is the critical mass does is, when we get a critical mass the way we do our business changes. Instead of running a single author papers that go through a weak one or what one publication cycle we start with our first attempt on wiki. We start to your work really on the wiki and not on paper. It is, how do we change the tells us community to work faster than it is working at? Would we get a critical mass and the wiki blog space, that is where we will be. When I first heard you talk what impressed me was the state its views that you are getting the CIA analysts to work in the whisky. It makes it so unnatural but it will become the way it works.

That is what we are talking about let's draft and wiki.

I have two questions. The first one is, how do you ensure subject integrity? Yeah did not really talk the second question is with respect to the London bombings initially there is not so much knowledge, but statement. Where is the cut off between -- and your mind deterrent data and knowledge to do when the supply become taxable?

Record that is let's see. You as to questions. What. Let me address in this per Doug the complexity. Per the, there is much much of a top-down structure. Something emerges. So instead of having selected integrity by having an apology that, it ends up being more like what you see in Fokker. Once you get to lay people to ring out, it structure emerges out of there. You don't have to worry about the integrity because it is what it is. It will evolve over top as people start stirring different things. What's ever in such caring infrared cameras for example we will start talking all those pictures with different kinds of tax. No one person or group of people up to figure that out in advance. So that is what complexity theory will tell all the semantics are always and never whatever you have is all you up your second question which was when does it become knowledge to that is it is just eight bit of. People just their are these quotes that wiki. What does a plan turned into when you start raising the plan in an aesthetically pleasing way and get the weeds out two but there are some people who don't put in original content. This is not for it will organize purge let's move these per restaurant. So you have these other group of people who we might call editors organize it and put it into context and at constant at to abolish there is no cut off point. It just happens or talk.

Mark, it was war back to the I am fairly new to the. My federal as it does not trust people to have opinions or to stick responsibly for I have had to consistently tended my a fictitious. I was just wondering if you know how federal its juices will up to change in order to link up into individual made and if you are seeing any of that happened in your own institution ticket.

I start up by saying some very bad things happened and why it's. That was other agencies who don't experience that may not have the to do this different. Hopefully they will change enough incrementally that they can survive. For the commission. To some extent you have to do that and have some kind of crisis. It is not just corporate receipts, in the direction. I don't know. Let me tell you the other way to do it. I give this talk to some mid-level CIA managers. They said, we will never do this. I said what happens when T IA is putting out their intelligence wiki? Well, we will be out there to correct I just up to see the wiki with some information we don't trust and we will be there in full force.

And ensure we could go on with you for the other a corporate we need to start the panel. We have our candid presented, in public at 1150. So we are ready. We will start promptly at 1030, thank you.]break]

[Captioner change]

Please return to your seats, we're ready to start again.

the previous speaker raised an interesting possibility that I would throw out information about the -- and let them jump in quickly and correct it. I am not going to do that. Okay, you set?

the phone, qeer we're using the wiki page, a link to the question.

What I'm going to do is ask each of the panellists to introduce themselves, and give us a brief picture, contextually of what their agency is doing or intend to do with wikis. And their goal, what they want to get out of it. We have a series, then, of & % - then we're going to focus on questions. I will sct panel -- throw a question out, let you self-regulate. If you have an answer, grab a microphone and have at it. We will go through those as quickly as we can, and tie in for you, to ask questions that may have a Rhode Island a Arisen.

Chief of Staff for strategic initiatives in the government printing office, my lead in here, because it's a fairly new position, less than a year old. I was asked to take on the role to help Shepherd a strategic vision. Part of the vision is to develop what's called now the future digital system through which all of this plethora of government information we have to, manage, disseem seem Nate, is handled. Many of you may be familiar with the resource known as the -- manual, for many years, publishing, still does, printed publications. We said we're going to need digital resource along those Lynn lines, started talking about how to do that, the complexities. Resonated when you talked about how fast some of this is evolving. We will a heck of a time keeping up if we publish a book, fretting about that.

About that time -- at upo, somewhere in the midst of that the clouds parted and I thought maybe there is a way, people are actually doing this in real-time. Creating a resource we need, and as such, publishing community practice is that we draft a plan, and as we move along quickly as we can in government, and those of you in government agencies -- hopefully, the formation of a steering committee, will emerge quickly, if any of you have particular interest in playing a role in the steering committee, setting up blogs to form the community and operate it, please let me know.

With that said let's start with Bruce, you toment want to grab a microphone and give us some background?

Bruce: Thank you very much for inviting me. I am Bruce Pete. Single company, E process solution. I have a product that incorporates a wiki with another thing, we will talk about inadequacies of wikis, I try to match those inadequacies with a response. I support the Department of Defense specifically. The agency responsible for business enterprise architecture, based on federal enterprise architecture. I would like to share with you our experiences in the implementation. Our problem was a little bit different than our guest speaker in that the architecture is so large. To understand what portions of the architecture applies to you, when you go to the investment review board for funding, to make sure our portfolio is going in the direction we want to spend our money on, we use the wiki to help digest that and that together with some facts and classification and searching, and most importantly, the wizards that drive the templates to help that through, and to codify their relationship, their context through these connections that the wiki provides, and the architecture linkages provide, give you a strong link between an architecture, anonnology and the community of practice, what we call the community of interest.

So that's my --

good morning. Thanks for inviting me, allowing me to subfor Steve Ray. I am the U.S. secretaryiate to the international manufacturing systems program, internationally based collaborative organization that's looking at advancing -- the mission is to meet and pull all of the thinking minds together, to advance the state of technology on a global scale. That sounds rather legalistic but that's what we're trying to do.

We don't have, didn't have a problem, per say, that we applied the wiki technology to. But we wanted to move towards a paperless agenda, because when we travel four times a year, internationally, across Seoul, Korea, Japan, Switzerland, trying to get all the paper under 55-pounds. Steve came to me, and Susan, we purchased a site, found it very helpful. How did we use it? Well, there probably four different political points on an international collaboration we try to survive in, one being the agenda published by the hot hosting seat that requires us to respond with tons and tons of documentation. The other is the private conversation that takes place in the U.S. action meeting room where discussions are not intended to be public. The other is managing documentation and remembering what the Korean Secretary of Secretary of State Secretary secretary secretary stated, and we find the wiki technology really allows us to cut down on the mental overload of trying to who said what, or said they would do what.

Specifically, my team consists of eight members lo catted East to West, North to South in the United States. Our sponsoring four projects out for membership, open to the international participants, and so I have designed four sites inside of my wiki to allow each of those projects to have their own little environment to conduct business. Now, I was asked to speak to the agency level by Steve. I stated earlier that I don't know of an agency level in10 the to move into the use of the technology, but within the manufacturing systems integration division, one division within the manufacturing engineering lab at -- the project Susan is part of is a very large successful application of the technology and someone else will talk to that. We are beginning to require -- not require, but I am showcasing the collaborative technology on the lab level to manage all of the competency proposals that are exg had in across the lab, and passing up the presentations to the director.

The interoperability test bed, beginning to use it, you will hear more about that, it will become more public. Having said that, I am here as a user, and not necessarily, you know, one that's looking strategically across the agency.

Susan?

I am Susan Turnbull, from the General Sufficiencies Services Administration, speaking to our interests, my work, in contrast to Calvin's, working with a tight community, in my world we know there's more intergovernmental improvement community that's need to form, more existing communities that need to be able to find and talk with one another. So the work that entails our use n this case of wiki plus a couple other capabilities, we call the collaborative work environment, the GSA and a hat I wear on the science side of the house, the group that offers offers the workshop series -- and on the service side of the house a community tied to how we get smarter, the infrastructure submitee. With those three groups coming together what holds us together is how do we form the intergovernment communities, working with people across the country. We know the constraints of time and travel costs.

So we were very interested to incubate the -- existing e-mail, teleconference, and face-to-face meetings. We feel that we need to really improve on the continuity, and coordination. We're creating a work flow, creating the conditions that would allow the trust among the partners to be able to understand each other, share common purpose and be able to decide to do something together. It's almost 180-degrees opposite from the more closed crk crk crk Kirk circumstances we heard from the cia. The wiki for us is like the extended conversation. You have your own named page, people can understand where you're coming from, and the openness, transparency. The principles that are key to holding a group together, and being able to go 23-RD. Collaborative work environment has been indispensable to the workshop series. I would like to share how we used it for a real task, major task, a team of 30-some people for the data reference model work that Brant mentioned. Technical people, lots of settings, didn't know each other, loaded words, talking past each other. This space was really key in that it provided the transparency of the process as we became better able to understand each other. It helped us with the hard pardon parts, comment, resolution, as well as the discipline. The record here, it really is lightweight but very powerful. I will talk later about the experience, similar to post-boom bombing in London, strangers from around the world that helped pull -- and Calvin said, it was the best information source, people around the world putting together a wiki, a blog

I am John -- from the national Ar kiefkiefs, we published guidance on web management, also the transfer of web records. A question we often get is, is my web record, wiki, or record, all I can say at this point, it depends on business process. As Calvin said in his keynote speech, that's changing, dram at dramatically what actually constitutes a record now, we're talking about critical mass, talking about editing after publishing, talking about a lot of institutional changes that run counter to some of the practices that we are used to at records management. A lot of that is going to come out of readings like that. Solutions will come out of meetings like this. I hear from -- a colleague of mine from the records program, and together we hope to learn some things about that. We have guidance -- will be coming out about wikis, blogs, the end of August, will be on our website.

I am -- I am from nih, scientists with -- and I feel really humble in front of this audience because there so many experienced wiki users and I consider myself a beginner, even though, I have -- we still are in the process of thinking through and designing -- wiki that would allow us to bring together knowledge that nih represents. I think wiki technology has good and bad sides, and we should be aware of both of them. Good is that it is fast and easy; bad is that it is fast and easy; because you can publish anything in no time. And then -- I guess we will get to this later, questions, but also talking about nih, I would like to say nih is a very complex agency. We are a federal agency, but at the same time there 37 institutes and centers that are very -- and each has a number of wikis. However, the disability of the wikis might not be high, because of concerns of what can be published with a government website and made available to the public. We have a number of projects for internal purposes to support software engineering, software development, different plough different projects, and a number of wikis available to the public. They are hosted externally, not -- NIH-supported wikis, but contain information about our external collaborations. This wiki is really well used, reasonbly organized. I can share the links for you to look at them, but they are not government sponsored or supported wikis.

One thing I want to say about wikis, because they are so complex, and -- further up agency, have to communicate very consistent information to the public about human health, in all the different areas, the role of wikis is different. Research can have multiple opinions when you talk of agency. You really some communicate something very consistent. To discuss the different issues, offices of -- architect, where I work, put together a group of people from -- institute, and discuss all the different issues, skeen yos of wiki usage and externally. If you want to know more about this we can talk later at more -- as questions come.

As I'm sure you're fill wed more to talk about more to talk about individual efforts, and let that come out as you respond to these questions. The first one, is your wiki or planned wiki part of your content development and management strategy. If so, what role is it playing or will it play?

Who wants to take the first crack at that on the panel?

In the process of putting together something like wiki PGM. For support of -- because NIH funds and 179s a lot of -- projects, there's not a lot of redundancy, but we would like to we would like to see more collaboration. Currently we have a group of people putting together the wiki ped ya style of -- especially for people here to learn for the first time. Wiki ped ya is actually very complex structure database architecture, I like to -- published on the web. Wikiped ya is really -- the source that I wouldn't quote -- authority source. If you want to check something very fast you go to wikiped ya, to be sure this is the definition of something you go someplace else. This is sometimes -- that I have, even though wikiped ya is absolutely beautiful, in a way, for example, government uses a lot of -- federal agency, I really don't know sometimes what people talk about. One thing that would be great for government to have is library of -- wikiped ya of government acronyms. To address this issue in NIH, that's what we're trying to do right now.

Anybody else want to talk about the content development, management strategy?

Again, the GSA, internal to GSA, I will say that I am not aware of strong exploration towards the wiki. As I mentioned, in the settings I work, in the cross-governmental, the communities of -- important to move out of our silos and being able to work together, what they are lacking is the type of structure that can be provided by a wiki or as we describe it, the hosted approach we use, collaborative work environment. So the collaborative work environment is recognized by the two communities I support, the science agencies, as well as within the architecture and infrastructure committee, and of course it is kind of the mainstay for our workshop series. What the remote participants join, allowed -- feels good that the workshop series has come to a point it can just be handed off to a community of practice. Brant put together the excellent workshops over the summer. Had I needed to stand in -- I was was in a skilled nursing facility helping my mother, had Internet access right there. Didn't need to, but the comiewfn communities can work together. You are not stuck. Joint action going forward.

A brief add, the interregional sec resec retariate, that manages -- the manufacturing systems program, is 12EU8 operating on their traditional recordkeeping foundation. Paper, Robert's Rules of Order, action, who accepted it, when is it due? The United States showcased our wiki in Seoul in April. We did a very good job of selling, how we used it, to them. However, in their last semester of managing that burden, but we managed to get Switzerland, the incoming seat, to move to this environment. That's a positive for us. It's not a cowp, but moving towards the web-based management and processes. Now, what role is it going to play? Well, now we're losing versions of the strategic plan as we're sitting here. Hopefully the -- will not be a problem this time next year.

Would we use essential elements as a good charter --

I wanted to make one comment. We don't have a wiki, not working with one at Knar at NARA, but concerns we have with wikis as a records issue. We talked here a lot about how fluid a wiki can be, how fluid it makes the business process. The question becomes who is responsible for it, responsible for content, asking, who is responsible for appraisal of content. Does it reflect the business of the organization that's asking the record? In the past we looked at web content as being domain specific. In other words, the content is demonstrated by the domain. A Department of Defense website, dodz DoD dod content. We need to be careful of that.

Ready for next question? What do you see as the essential element of a good charter for a government wiki?

I struggled with this one. As Ole gay mentioned, there's conflict, with the wiki, what's nice about it is that it is so flexible. Really augments whatever good organization process is in place, and I think that's the key thing here. We need to lead with our strong knowledge management, organizing process, hopefully that should address the concerns John had as well. Just maybe an example here, where we did use the wiki, closer to a rile a real management task, we were charged by omb to develop the data reference model, department of department of homeland security was -- I was in leadership role for aic. The team got urn got underway, rules of participants. Our office created the working space for the community, and in 180 days we did deliver on the document that, within the month, became omb's, and it was fascinating because in the past, I can only imagine what we could have done without this work being space. g space. It would have been hard, the parties didn't see eye-to-eye. It was a hard slog. I think back to when things were moving fast, too busy to do the documenting, transparency. Things kind of hung up. We had to take time, bring everybody back. It was like all the eyes of the 130 people watching helped the integrity of the process, and it was that level of buy-in, because the process was trusted, omb had a half dozen people with passwords. This is a private space. Keep that in mind you can do a good process within a password protected wiki, and a half dozen people can watch at every step. Artifacts that omb looks at, and the nice thing about our space, it's held intact, you can see in real-time exactly where we were with work products. 300 documents, 600 comments.

several uses for wikis, I will share some with you. Some of them are as simple as for coordination, training, education, virtual needs that we have here. Some people participate in that. I t is also for information sharing, vocabulary development and -- I started to talk about wiki -- and got off on something else. Sorry about that. Wiki is great in its abilities to do something very fast, but we need to compromise it with some lessons from the past. These are that we need to take with us -- architecture, something that works. We have data models developed to enable -- databases. We have seem antics, we have onologies, other stuff, these are the things that allow to -- Because what happens sometimes with wikis and blogs is that information gets posted and then you find whatever you -- you find things, and all kinds of information. You really want to have something concise. You are looking for an answer to your question. You don't want to have five million hits. You really want to get to the bottom of what you are looking for.

So alking about the government wiki, I will just bring up this idea again. Government agencies, very specific languages, internally and among themselves, and I think it would be great simply to enable -- between people from different agencies. One of the features of wikiped ya is it allows -- pages, which means that, for example, there two acronyms, used different ways in different organization. What we can do, simply create a page where the acronym is explained explain plained from the point of view of different agencies. I started to work for -- institute, I was leading a group of administrators, I don't know what you think when I say sequence, but this person came to me more than a month after joining the team. She said you know, when biologists say sequence they don't mean database. Biologists mean a sequence of -- abc -- words like these confuse a lot. Especially words that have very certain meanings in specific area. Then you move to a different area, and the word means something totally different. People get confused. I imhoa I know I do; from a different country, and federal agency, I know how confusing it might be. I thought it would be good complement to make a reference model, put together a glossary of terms that people could refer to. Control the vocabulary in a bigger sense, not one meaning for words. If you use it differently, look at the definition there. If I talk to DoD I know what definition to use, and --

I can see that, in terms of time we are not going 20 be able to get to each of the questions, I am going to combine some, and reserve a little time for the audience. As a wrap-up on this proargz portion of it, what concern bes wikis do you have, and anything in the current state of wiki technology you find inadequate for reaching the goals you or your agency have?

I guess I would say, again maybe I'm dpe fine defining this differently. But for me the word wiki as defined by Cunningham is just that read/write page, it's important that people recognize that isn't enough. It's what you see with wikiped ya, and I am not sure if I was clear. But the data reference model work couldn't have been achieved with just the wiki. What we had was the wiki was one component, the other components were discussion forum, all the conversations were automatically ar automatically archived. Communist existing documents, whatever the different groups brought to the table, were hyperlinked. The wiki provided the glue, malleable so everybody could make contributions, and the learning curve was so low. 80% of what people brought was their existing experience with Word, pdf, whatever, the important thing to realize is if you are going forward I suggest you don't just wander out and think that by downloading a wiki you're really ready to go. You want to give it more thought. The power, of course, is that you can put together the right capabilities, and that's going to be task dependent again. The tsunami volunteer that's organized around the world, start wed blogs, got snippets of information from everywhere. Couldn't organize in blogs, turned to the wiki and used yahoo groups to have side bar conversations and figure out the rules of how to proceed, then used flicker for the pictures. These lightweight capabilities that can be pulled together.

What was the question, again?

The state of wiki technology, your concerns

With Department of Defense we have security on it, it's sort of a wiki of wikis, so to speak, to apply a layer of security. There's public pages, private pages. When one looks at -- the whole wiki is password protected, but once you get in there are shared and -- You have to realize, looking at the public area it's not a reference moreso than it's a discussion area. You have to keep that in mind. Records management, it's not a -- it's a database -- we have dealt with database management for decades now. As we apply our rules, it would be from a database perspective. Our next step with wiki is we have a term service, a preferred termy within -- and aliases within other groups, not only external, but what Army calls it, what Navy calls it, we link that to our wiki.

Thanks. There's an expression in jock world that goes if you build it they'll come. That's not necessarily true in the wiki world. Some of my members, they were taught the IT lingo, but when we throw up a page, send them a link to t I have to send a hard copy of the minutes, they need a password, time to go in. As administrator I am building hooks to help them, encourage them to move over to the platform so we can have a smooth transfer. That's something we deal with from time to time. Thank thanks for your explanation. It's there, information is there, we can manage the -- control the configuration, we are real-time, global time zones are not a factor now. We can move. I can just tell them it's user friendly, come on out and play.

Thank you. Do we have time for a quick question?

Five minutes.

I see there's a hand up over on the left side, Brant?

The way to see the advantage of wiki over off-the-shelf commercial --

Not sure I can answer that. For the collaboration workshops we began five years ago, we've used a number of tools, commercial, blogs, just we're basically looking for whatever we could find that would enhance the conversation and extend the opportunities for people that couldn't be present in the room. I don't think I would be prepared to do a full comparison. We've -- we're finding this to be very useful to us. I went out with this, and what I had in mind of what I was looking for capabilities, what I said, things that were easy, web-based, technology could actually be in the background. We have a hosted service -- lightweight.

Ready for another one?

I want to do add, very complex community, because we work with people at academic institutions, other people around the world, open-sourced wiki seemed more appropriate for communication in the entire community. We reviewed several clab ratters, you have to make sure the tools you purchase fit with your architecture and also is well -- to the community you would like to collaborate. That could be a --

And reiterating, it is just browser-based, no requirement, no barrier for the community members to participate. In this setting that's really what's intended. The workshops are open not just to federal people, but wide-open to the community. Supports platform independence, and you can use your Blackberry.

t h e -- focussed standards, content, open-source or proprietary, a fair amount of importance so you are morage more a jill, hopefully support -- a criteria for selection of a tool, open-source or proprietary.

I think there's room for everything. Turp Turns out the final drm version 2.0, you won't find on a wiki page to add your own tweaks, will find it at the omb site, in pdf, and Word. It's important too have the working space allowing for things people are used to doing, not that they are not participating because of what they happen to have on their machines.

Do we have time for one for question?

Are you on the phone yet?

Yes, listening to the conversation. Can you hear me?

Yes, we'll be with you in a moment.

During the conversation, the panel -- there were a couple of references to areas of interest to myself and perhaps others. Looking at what -- mentioned, how to get information back out of the wiki. It's all well and good that one can quickly put it on the web and share it. We do have to be able to get the information back out. In order to search -- i n t h e term service, I would like to hear the panel discuss that a little more.

We don't have a mic. You have the mic's. I like to control everything.

Put information into wiki -- it does the name performance as database, easy to store. When we start to do have huge relationship date base, you couldn't find anything, it was a -- security problem, still is. A few people can find information in hierarchial relation, database required so many -- I think wiki technology might be complemented with -- conceptual models. We all have different conceptual models, and is not yet developed well. The conceptualizations I come with are different from what you come with. You come with your own things you are interested in. Wiki should be able to recognize that addresses it in some way, I would like to know more about it. But definitely a data model, conceptual model, seem antic web, all in one place, to be able to find information properly.

Applause]

I would like to speak for all the budding comiewfnity communities out here. Four to six months why don't we come back, let the communities share what they are doing. The power of the wiki is each community brings its strength, and our communities of practice learned very much from one another through the diversity. I will say that I want to make sure the small communities working together -- make their meaning together hopefully in a way to support others and collaborative work environment, text search, google bar, full text search of the discussion forum. Thank you.

Let's give the moderator and panel a round of applause.

Applause.

t's my pleasure to introduce now, director of -- public domain initiatives for knowledge and information, George Washington University, and author of self-winning strategies for the private sector.

Again, thank you very much, now, thank you for fitting us in your schedule.

Is that Brant talking?

Yes.

It's difficult to hear what people are saying, I hear applause, guess there are people there. Can you hear me?

Full room, when we get questions we will repeat them if we need to.

Can you hear me all right?

Good, all right. So first of all, sorry I couldn't be there today. It's a hectic life, couldn't fit it into my schedule. I was in Washington living in Falls Church, commuting up and down the -- line, so I know exactly where you are. I want to talk about the changing face of km. We will talk about that in, I guess a strategic way, conceptual way, but it will come back to what you are talking about, new technology opportunity. Wiki. I am about to take up a posting with a company in Toronto, Chief knowledge architect up there. I have a strong suspicion we will end up looking at wikis as a way to -- that organization. I will come back to you as a community, maybe learn something from what you folks are actually doing.

Let me make a start. Going to slide 2. I will talk a little about the reality check-in terms of where km sits in most organization. I want to talk a bit about where steght km came from, and a lined strongly with where technology is take take taking the discipline. Slide 2. The reality check. It's nice to get together with like-minded folks. You leave the room and there not a huge cad huge cadre of people interested relevance, the terminology prevalent in the can addian government, but certain relevance talks about what is this discipline you are trying to describe, why does it fit into what what we are doing.

You look at an organization, and most organization run into the thousands this terms of employees, you will be lucky if more than 100 people have interest in km. A lot won't understand what it is, very few have time. Time is a key element. Constantly people say I just don't have time -- additional burden. Can't find the time to do it. That means there's a low level of toll rens for introducing new -- you can come up with your own list of why people don't want to do it. You view what you do in terms of km in terms of relevance to the average employee. Km people tend to be evangelical. They say see great virtue.

What that really means, bottom line, it's a difficult file to work on. You don't shoe-horn into an easy -- it's a challenge. The good news is it isn't going away. We will move to slide 3. People ask me about km, is it dying, dead? Why are we doing it? Any relevance?

I believe reports of km's demise are great ree exaverag exaverage rated. It's like any domain, evolving, a lot of change there. What's constant in that churn? I guess constantly in the sense of what you're doing around km. Whatever the state of it, it's a program, may be that big an issue for you, may just be a project, may be somebody's good intentions. Project manager or engineers think it's a good idea, that level. Whatever the level or scope of what you're doing there four key elements. Any organizational discipline, , you have to market it, see who is interested in bay buying. Vu You have to find out who wants to be engaged. May be a scoping issue, start low down the radar. Marketing is key area. You have to find its alignment. Alignment is a difficult one. Seems to be new, seems to be adding another dimension to planning and project delivery, but alignment can help you.

My belief is I don't care what you call it, km or -- there's a knowledge dimension hidden in the organization, you have to find it. And find ways to implement it. Deploy the thing, get it out there. You also need to measure it. People will die a million deaths around metrics and measures. My advice there is don't try to -- French expression, boil the ocean. It's pretty apt. Don't try to kill everybody with your metric metrics. Alignment will help you. You have to show some return to the organization as to why you are doing it. What does all that mean? It's a fluid concept. If you head my book, a key thing is "never define km." seems contradictory. I always turn it over to the people involved, say how do you define it? Everybody sees it in a different way, different understanding, different definition in everybody's minds. They are all right. The thing you don't want to do is fight a fight you will die on the hill. Find out how people view it, help them deliver that vision. It's a fluid concept, you have to find its fit and relevance.

Let's move to slide 4 here. First things first. Whatever you do in terms of knowledge management you will have to face three dimensions. Really, there's the focus for questions and answers. These are a good rehearsal point for you in conceiving, conceptualizing how km is going to work, why. People have to know why you are doing it. You can't explain that -- and I say to any organizational audience, somebody stops me in the corridor and says what's this km thing about? You have been able to explain it. Doesn't matter if it's the Jan tor or senior v.p. if you can't do the elevator description -- if people don't understand it there's little purpose. Has to be a rational, what are you doing it? May be an end goal, objective, that's sufficient. Something that says to people we're going to do it because.

The last one, value proposition. What's in it for them? Human nature, we do things because we think there's something in it for us, see something back. If you can't explain that to a individual, group, very little value for doing this thing. If you can't answer those questions, don't expect anybody to get too excited. You are not ready basically.

Healthy approach, on to slide 5. I need to give you background on why stelght km. I was director of km initiatives, bw -- is equivalent to GSA, by the way. Senior manager said, finally, it's a good idea, let's do that. We set up an organizational view to what I was going to do, plenty of authority to do it, happy as lair as Larry to do it -- did a survey of the department, around 20,000 people, by the way. You think that's probably the only -- survey done in the can addian government. Did a lot of interesting stuff in the first six months, worked on how it would look as a program. I went and briefed senior people. It was going great in my mind, looked like it would work. One day -- and I have to explain the background. Within the first year I had two changes of Deputy minister, four assistant Deputy minister changes, four departmental reviews, and two external department reviews. I was constantly going to senior management meetings to brief them on km. It was a constantly changing merry-go-round. I was a little sick of it. I ran into the Deputy minister. The God-like people you occasionally see. I ran into him going down in the elevator, a classic elevator moment. 20 seconds to impress this individual. I told him, gave him the full bore of my personality, hoping he would smile ben ef olen thetly, he said actually we're not doing it, going to focus on im. I had a year of work underway, and the senior manager saying we're not doing it. You can imagine. A wonderful revealing moment, it told me I am wasting my time trying to build a program in a major department around km. The reason is it's a con constant churn of change at the top. Looking for a -- typical public sector mind dplt set to say we'll initiate a km -- they view as a program. It instruct me clearly that's not going to happen. It's going to be a constant churn at the management table, you will spend all your time in committee. I went away, happened to be going to department of national defense to do a similar conference to now. Trying to explain the change of mindset I had, go back to lowest common denominator, people, individuals, see about building from the ground up. I was trying to explain that to the Department of Defense, mill tear people. And in my mind popped the image of a stelght boom bomber, coming in under the radar, people won't know you are there, and make big changes. Went over pretty well. We started to work on that.

How would that work, basically we decided km is counter intuitive to the public sector mindset. Doesn't work well with a lot of control. It's a grassroots, building networks, trickling up of expertise that works great at that level, but doesn't work well at the program level. Program level senior folks want to measure it, see it operate like a normal program, which in there mind is an IT program, expect to see an ro I, blah, blah, blah, doesn't work that way. That's why we said no. Not going to do that. Go back to the stelght approach. What I had in mind there was basically looking for ways to bypass all these controls, approvals you have to go through. What we had in mind was working with individuals and teams to start them on the road to managing engage. We have a smaller view to knowledge in terms of enterprise. You can start within your network, community, environment, that will impact the greater organization. It was literally a trickle up approach.

At the same time we were thinking about what to call it. Ended up with knowledge mobilization. Looking for a proactive verb people could visualize. Mobilizing knowledge, everywhere, trying to get people to engage. The same acronym as km. The km practitioners could still say it's km, and the others could say not, and both sides seemed happy with that. We were giving that grassroots environment something effective they could help lead the knowledge through. It was about knowledge and governance. We set up a committee, paid homage to the structure, but did it in a very engaged way, folks at the director general level, could do things, had budgets, deliverables in mind to basically say if we worked with you, help you deliver this or that, saw it was good. Things come out of this environment, like a best practice, lesson, we can engage it, disseminate through the organization that way, rather than keeping it all central.

The central group was a km core expertise group, very small. I said let's structure around three or four individuals, business unit. Help them. The way we did it.

Going to page 6 here. It's fairly evident in I look at the environment today, working with a lot of companies, the focus is changing. I try to believe there's more k of the focus, knowledge, less 69 m, management. Very tip very typically businesses try to structure around technology. You have a lot of money being spent over a long period of time with new technology. Whether it be content management, document management. Look, if we build these huge IT structures we can manage knowledge. How you're going to use it, these are the constraints, security, privacy, all these protocol things. You typically find organization build a huge knowledge repository, and it sits there, nobody uses it. Or else they bring a technical tool to bear, I have used a lot of them, a lot of good ones that are great. We did a lot of work around sharePoint. One or two people are keen on getting the things engaged, but nobody else does. A typical bell curve, you start with a lot of interest up front and it tapers away.

That was an issue for me, why does that happen? Working with faa folks it last little while. The problem was, if you have a central IT organization maintaining a km technology, having a technology issue that needs resolution, may take days, weeks to resolve. Practitioners don't want to engage with tools like that. Saa built their own, they maintain it in the business units, train people to do the mechanical things needed, embed them. Almost a real-time environment, virtually no lag. People work best with tools they are in control rough of in daily life.

Instant connectivity, very persuasive, pervasive. People like to be in control of technology, instant messaging, blogging, a lot of km based tools, the cell phone is everything. The convergence of technologies in the cell phone, that's a km tool in itself. People text stuff, shoots that's knowledge sharing, phot, photos while standing there, that's sharing. What that is doing is evolving a new business environment. Doing km is less formalized structures. slide 7. I love this stuff, it's technologies bringing -- I saw it in stelght, empowering individuals and teams to do to it themselves. There's a lot going on in terms of how people will or won't even engage with technology, but the bottom line is people like to tell people what they know. A certain way to find out knowledge is just to ask somebody. Very few people will not talk about what they know. It's vanity I'm afraid. They basic ole don't want to manage the knowledge. They like to do the sharing piece. Wikis are great for that. A lot less emphasis for management there, encourages sharing. Many organization are starting to make a transition here. Say okay, if new technology will not fit the old mode we have to think of ways encouraging people to use it, to get us where we want to go, but we have to give something back in return.

Bottom line there is you have to think about, there's a change coming. Not suggesting it's over. It's evolving into a more flexible plu fluid kind of environment.

Slide 8, more about k than m. Reading everywhere I go, web 2, web 2, ang, an architecture of -- getting people engaged on an individual basis. You will find change in daily life. Think back, remember the day before pc's came along. How did we manage, communicate? We didn't have mail. That's all changing with a different type of participation, online, individualized, people will be able to interact, an exchange of information and knowledge. Not so much about the formal management. It's control, going back to that eses that essence of what I scribed. It's control. The bottom line -- used to drive me crazy at treasury board in Canada. I talked to the cio in Canada about teley work, she said great. You try to get a senior manager to encourage it without control? I need to be in touch, control that -- no, you don't. Empowerment is saying I give that to the individual, I understand, we have a pact that person will manage and deliver. Why would you needs to control the individual's working life if they are working in the way you wish them to? Will mature the self-management environment, people will be more and more in control of work.

Slide 9, wiki or not to wiki. A new work environment for the next month, pretty exciting for me. I see an interesting environment ahead of me. These folks just spent a pile of mony evaluating technology. Haven't started the km journey, engaging me to do it. But thinking about the technology to use. I am giving them strong messages to say whoa, I don't think you need to know that. The last thing you need to consider is which technology to use. Where it's going to head -- and when I say technology they are talking about traditional enterprise-scale technologies, I won't name the technologies, it's not a technology-bash fest. My sense is they won't get 1% of technology use out of them. Why wouldn't you just look at what's coming on the market. Wikis, if you have read my book, I was looking two years ago at wikis to decide, and blogs, other things, the most alive km environment. Wikis stood out head and shoulders above. The corporations putting up corporate blogs trying to control the flow of information, counter to the reason blogs are there.

Wikis seemed to be the only technology I had seen that was really perfect for km. A true technology that fits the knowledge environment. It's encouraging collaboration in the true sense. Now organization are looking at wikis, and I have a list of organization I am beginning to compile in terms of -- a lot in banking, financial sector is heading there, and the health factor. They see wikis as a way of effectively facilitating collaboration. By doing that they are giving away something in the hope they will get back something, basically achieving corporate goals through leveraging of information in the wiki environment.

Also, there's additional dimension. People began with that thought, but actually wikis are so open, now you have the evolution of external partner wiki becoming part of the organizational internal view to have a user wiki. So collaboration both internally and externally is getting -- through wiki. Again, I am not an expert in the use of wiki, but basically a lieu allows disconnected people to have connected -- learning and growth, the seed bed for those. Bottom line is wikis have changed the game. What we discussed earlier, view of stelght, to bypass a lot of this large monolithic organizational stuff. Bypassing in terms of allowing user control. Not suggesting no IT presence, but the controls are very different. Users are more in control of content, navigation, all that.

Okay, moving on to slide 10. Final thoughts here, then I will wrap up. The new wave of IT tools basically allow for more knowledge to be created, and likely lead to less time or willingness by users to follow structured rules. The more you give people the effective tools to manage their environments and knowledge, the more they will do that. There's less and less structure involved there, a double-edged sword to senior people. They will have to bite that bullet, give 350E78 tools and there will be an evolution in the way business operates. Think along those lines.

The program, launch scale view of knowledge is just what everything else was before it. Let's gather everything under one tent, put it all in a major repository. That happened, that's not an answer. It's like what happened in the records environment. You collect everything and put it in a warehouse, so what, nobody looks at it or knows it's there. The -- needs to understand what's important in terms of the knowledge they hold, knowledge for future well-being and growth. In terms of government it's in interaction with the client or the citizen. The social network is where that will effectively happen. Social networks understand the knowledge they need, the environment they create to manage their work environment, and will ever be so. They may hold the key on their own in terms of what is important knowledge to the organization. My view there is if you work at that level, effectively encourage the use of networking, social networks will grow, facilitate those networks, encourage with the right tools and the rest will take care of itself to a great degree.

Smar smart organization will start decentralizing and focus on true empowerment of users through effective guidance, advice about managing knowledge at the local level. That's how I see it at this point. Those are the thoughts I had. I think I have wrapped in diseent time there, I guess there's time for questions if anybody has any.

They have.

23-RZ empow The last few years, the -- knowledge and I'm curious whether -- how this new technology, how do they interact?

I think you are going to have to repeat the question. I only got pieces of it I'm afraid.

impacting corporate rule roles? Was it?

I think it will be forced on the government to change. People, the generation, my generation, boomers, start moving out of government, there's a new generation of technology cachey savvy people moving in. That's the reality. Sooner or later government has to begin to think about changes in that sense.

I think the biggest change will be the understanding that if you just build major corporate knowledge repositories, it's duplicating the past in terms of information. I am strongly endorsing it's a networking aspect, really where attention should be paid. That's where the return is going to be.

I'm not sure if that answers the question exactly, I didn't get the whole question.

We will try another question.

Yes, you said that more knowledge is going to be created, but it seems knowledge is in people, more a matter of using the network to find the person, the person who participates in the network, they bring their knowledge, see the other -- the knowledge tends to be created in the minds of the people using the network. It's hardz harder to get -- the people understand, the network may be like bread KRU78s to the people who have the answer.

That's exactly what I described and how I see it evolving. When are you going to build a network? The network understands what's appropriate to it and will find ways of retaining and communicating and bequeathing the knowledge. It may be as formal as capturing. It may be. It may not be. There may be other ways of doing that. I looked at a lot of organization. NASA did interesting stuff with video, retaining key corporate knowledge by having engineers talk about previous missions. People can go to the video library and catch up on what was being done if they want to reference it. That's how the network will keep the knowledge strong. That network will be one of expertise. Either engineers, project people, some focussed expertise and will have a requirement. Bequeathing the knowledge to the next generation, very Oregonic in that way, and they need to be maintained above everything else. I don't care if you call it a network or community, that's the reality. Capturing that centrally, bring it all into a central viewpoint. Usually a portal, not always effective, but networks and social networksville those views to knowledge anyway, and they will find, within the organization, a level for that knowledge.

What they need to do is be encourage to do do that. Guidance, a central group can see a bigger picture. I worked with Pan American health in Washington, the same knowledge was useful across a number of the health sectors they were focussed on, but they weren't Kerik connected. You can encourage the network growth and it becomes more Oregonic. Network growth is where I would focus.

When I look at your blog, hope you don't mind, showing to people, when you came back from the -- conference stelght bomber like the picture on your book cover, you -- motorcycle.

Actually the picture on the book is me stafnd standing by the motor bike, the publishers cut the photo down to the face.

I wanted everybody to see the full picture, the way you returned from the management of knowledge conference.

What a lovely ride. It was a joy. I got a real taste of small-town America an a, it was beautiful.