You are invited to Attend an Interactive Roundtable 
held during the Enterprise Architecture Conference 
When: Wednesday, September 13, 12:00PM - 2:00PM, Lunch will be served 
Topic: ITIL: No Cost Tools to Help with Federal Best Practice Implementations
Where: The Ronald Reagan Building, Washington, DC 
Room:  Continental B 
Held during the Enterprise Architecture Conference 
This as an exclusive, invitation only event. 
Session Discussion 
Where to start with ITIL (IT Infrastructure Library)? ITIL is not a straight line linear project; there is no signpost that says “start here”. As like the London or Paris subway systems there are several ways to get to any destination. 
Finding out where you are (“As Is” state) and where you need to get to (“Desired” state) is a critical step. There are several tools that are available to help agencies assess their current environment and provide detailed roadmaps to get where they want to be. 
Best Practices: ITIL, COBIT, Six Sigma, is there a conflict or can everyone coexist? Which one first? 
RSVP Today.  Space is Limited. 
To reserve your space, email EARoundtable@fcw.com.  

  

"Design an ITIL-Compliant Service Catalog" Training 
The Service Catalog is critical to ensuring that IT services align with the needs of the business. By establishing and publishing standardized service offerings – with associated service levels and costs – the IT organization can more effectively manage demand for services. And by ensuring standardization and repeatable processes, the Service Catalog can help IT leaders to drive down costs while still achieving a high level of service. 

Wherever you are in your ITIL initiative, the Service Catalog is essential to success – as the foundation for defining services and communicating with business customers and users. With a Service Catalog, your IT organization can: 

Describe IT services in a way that customers understand IT’s value 
Drive standardization of your IT offerings 
Provide a framework to agree on what is a service across the organization 
Establish standards for SLAs & operational level agreements (OLAs) 
Provide a foundation for budgeting and managing costs 
Use industry-standard service definitions for benchmarking 
Improve service quality and predictability through streamlined service fulfillment 
In this course, you will learn both the theory and the practice of creating and using an effective IT Service Catalog. Working with real-world examples, you'll receive hands-on training in best practice service definition. Gain first-hand experience with fully developed and broadly adopted Service Catalog templates in use at the IT organizations of some of the most well-respected Fortune 500 corporations. 

Course Topics Include:  
 1.  Defining a Service Catalog  
 2.  Core Service Catalog Elements  
 3.  How to Define IT Services and SLAs that Align with Business Needs  
 4.  How to Support your ITIL Initiative  
 5.  The Service Catalog Project Lifecycle  
 6.  Creating an Actionable Service Catalog  
 7.  How to Avoid Common Pitfalls  
 8.  Proven Techniques and Templates for Service Catalog Design  
 9.  Different Types of Services and How They Relate to Each Other  

As a part of this curriculum, newScale offers an exam to qualify for the Foundation Certificate in IT Service Catalog Design. This certification test consists of a workshop and case study. 

In the course, tools and software from newScale are referenced and used, but the course is not a software training course. 

To learn more or to register now to attend this course, please go to: www.newscale.com/training/servctg2006/index.html .